Zuleka Anan

Jan 2024 – Present

Working across client and internal projects within the telecoms sector, managing project delivery from initiation through to implementation. Responsible for stakeholder management, planning, governance, risk management, and ensuring projects are delivered on time and within scope.

Client VodafoneThree-Project Manager | Oct 2024 – Jan 2025

• Managed the delivery of telecom API and digital transformation projects across Vodafone platforms.
• Worked closely with developers, QA, DevOps teams, architects, business analysts, and business stakeholders to drive delivery and resolve challenges.
• Led the rollout of new APIs that improved customer onboarding, billing, provisioning, and service processes.
• Created and maintained project plans, timelines, milestones, budgets, and resource schedules.
• Gathered business requirements and worked with technical teams to turn them into practical solutions.
• Delivered projects using Agile ways of working, facilitating sprint planning, stand-ups, reviews, and retrospectives.
• Tracked project progress, risks, issues, and dependencies, taking action to keep delivery on track.
• Coordinated integrations between Vodafone systems and external third-party platforms.
• Supported testing, stakeholder approvals, release planning, and production deployments.
• Helped improve operational efficiency by simplifying integration processes and strengthening project governance.

Internal Transformation Projects

Project Manager | Feb 2025 – May 2025

• Managed a range of internal business improvement and transformation initiatives.
• Produced project plans, RAID logs, status reports, and governance documentation.
• Worked with teams across the business to deliver process improvements and operational changes.
• Supported continuous improvement activities aimed at increasing efficiency and improving ways of working.

Client VodafoneThree-Project Manager | May 2025 – Present

• Leading the delivery of telecoms and digital transformation projects across VodafoneThree programmes.
• Managing project plans, budgets, resources, timelines, risks, issues, and dependencies.
• Working closely with business stakeholders, technology teams, and suppliers to ensure successful project outcomes.
• Providing regular project updates, reporting, and governance support to senior stakeholders.
• Monitoring progress against key milestones and ensuring projects remain aligned to business objectives.
• Facilitating Agile ceremonies and helping teams remove blockers and manage dependencies.
• Managing change requests and ensuring project documentation remains accurate and up to date.
• Coordinating testing activities, release planning, production deployments, and post-implementation reviews.
• Building strong relationships with stakeholders and maintaining clear communication throughout the project lifecycle.
• Identifying opportunities to improve delivery processes and drive better outcomes for both the business and customers.
• Assessed computing needs and system requirements by liaising with users, vendors and technicians.
• Collaborated with senior management to define IT policies and procedures, promoting best practices across the organisation.
• Analysed project data to provide insights and recommendations for future initiatives, driving continuous improvement.
• Negotiated contracts with vendors and suppliers, securing cost-effective solutions for IT needs.
• Procured software, hardware and infrastructure required to meet programme demands.
• Led IT department, overseeing daily operations and aligning technology strategies with business objectives.
• Managed deployment of new software and hardware, enhancing overall productivity and operational efficiency.

• Led delivery of large-scale infrastructure transformation, enterprise decommissioning, cloud migration, and ServiceNow platform migration initiatives across complex global enterprise environments covering on-premise and cloud platforms including Azure and AWS.

• Managed end-to-end delivery of ITSM transformation projects, including migration from BMC Remedy (on-premise) to ServiceNow cloud platform, ensuring seamless transition of service management processes and operational workflows.

• Took ownership of multiple project workstreams, coordinating activities from discovery, requirements gathering, dependency mapping, migration planning, implementation, testing, cutover, deployment, decommissioning, and final production handover.

• Managed day-to-day project delivery across cross-functional teams including infrastructure engineers, ServiceNow developers, architects, vendors, and business stakeholders, ensuring delivery remained aligned with agreed timelines and milestones.

• Delivered ServiceNow implementation and migration activities covering Incident Management, Change Management, Service Request Management, CMDB migration, workflow configuration, and service management process transformation.

• Planned and executed structured decommissioning of legacy infrastructure including physical servers, virtual machines, legacy applications, and obsolete ITSM platforms, ensuring minimal disruption to business-critical services.

• Delivered enterprise application migrations to cloud environments, managing all phases including technical assessment, migration planning, readiness validation, testing, cutover execution, post-migration support, and service stabilisation.

• Managed dependencies, scheduling conflicts, integration requirements, and readiness activities across multiple teams and global regions, proactively resolving blockers and escalating risks where required.

• Maintained project delivery plans, RAID logs, action trackers, governance documentation, and milestone reporting, ensuring clear ownership, accountability, and timely closure of deliverables.

• Supported implementation, go-live execution, hypercare activities, and service transition handovers, ensuring smooth transition into BAU support with minimal operational disruption.

• Worked closely with business stakeholders and technical teams to gather requirements, provide regular project updates, facilitate decision-making, and maintain delivery momentum across complex transformation programs.

• Ensured adherence to governance frameworks, change management processes, audit controls, CAB approvals, security compliance standards, and ITIL-aligned service management practices throughout project execution.

• Coordinated third-party vendor management, resource allocation, commercial tracking, and delivery planning to ensure alignment with project budgets, contractual commitments, and delivery schedules.

• Used enterprise delivery tools including ServiceNow, Microsoft Project, Excel, and reporting dashboards to track progress, manage deliverables, monitor KPIs, and provide executive reporting to senior stakeholders.

• Maintained accurate CMDB records, asset inventories, configuration data, and service dependencies throughout migration and decommissioning activities to support operational readiness, compliance, and audit requirements.

• Identified, tracked, and mitigated project risks proactively, reducing operational impact and ensuring project delivery remained on track against scope, timeline, budget, and quality objectives.

• Worked across geographically distributed teams supporting global delivery programs, ensuring alignment of priorities, effective stakeholder collaboration, and successful execution across multiple regions.

• Directed multifaceted teams to execute intricate programs and projects whilst strictly adhering to predefined timelines, budget constraints, and exacting quality standards
• Crafted and executed comprehensive project blueprints, encompassing scope delineation, resource allocation, risk evaluation, and strategised risk mitigation tactics
• Monitored trajectory of projects, identifying any deviations, and initiated corrective measures to ensure realisation of project objectives
• Conducted resource forecasting and performed demand analysis to anticipate future resource requirements, address potential bottlenecks
• Ensured unified understanding of project requirements, goal definition, and alignment of expectations by interacting with stakeholders across various echelons, ranging from senior management, clientele, to dedicated team members
• Achieved optimal results by allocating/optimising project assets, including human resources, financial resources, and equipment to align with project requisites.

• Provided invaluable support to project managers in planning, overseeing, and monitoring major projects, guiding from conceptualisation through to successful implementation
• Formulated project charter and created project plans utilising tools such as Microsoft Project (MPP) and Excel, drawing insights from design and kick-off call inputs
• Concluded projects following sponsor and stakeholder approvals, engaged in change management process, administered responsibility for creation, coordination, and closure of Request for Change (RFC) processes
• Coordinated and executed successful User Acceptance Testing (UAT) in collaboration with various teams, ensuring project readiness before go-live stage
• Facilitated transition of project responsibilities to service delivery manager or business as usual team, tracking any outstanding tasks until closure
• Conducted knowledge transfer sessions and facilitated transition of services to operations team
• Established comprehensive Risk and Issue logs, cataloguing assumptions that necessitated heightened attention or monitoring throughout implementation phase
• Devised plans and executed workarounds in instances of urgent requirements when procurement processes faced unexpected delays
• Prioritised minimal disruption to ongoing operations whilst contributing to strategic planning and execution of datacentre relocation initiatives.
• Assumed pivotal role in supervision of server builds and orchestrating seamless migration of on-premises systems to cloud