Zuleka Anan

Driving excellence in IT project management and innovation to deliver measurable value and exceptional results. Tech-savvy and results-driven IT Project Manager with solid history of success in orchestrating and delivering a spectrum of IT projects, from software implementations to cloud migrations. Recognised for exceptional leadership: garnered consecutive Outstanding Performance awards from 2019 to 2023 and earned dual awards for Best Performance in IBM projects. Proficient in defining SLAs, managing global IT delivery teams, and implementing ITIL best practices. Well-versed in data centre management, infrastructure, capacity planning, disaster recovery, and ensuring high availability of IT services. Forward-thinking leader with visionary approach to IT project management and a relentless commitment to innovation and excellence. Articulate communicator: adept at collaborating with diverse teams and stakeholders at all levels, coupled with keen eye for risk management and resource optimisation to drive exceptional outcomes.

• Prince 2 Foundation and Practitioner
• Agile Safe 5

• Earned esteemed Outstanding Performance award, testament to dedication and excellence, for five consecutive years spanning from 2019 to 2023.
• Garnered double recognition from IBM management for exceptional performance within project endeavours, underscoring commitment to delivering outstanding results.
• Received numerous commendations from Client Directors and Chief Technology Officer (CTO) for making remarkable contributions and achieving exceptional outcomes, showcasing unwavering commitment to excellence in service delivery.

• Infonix Solutions, IT Project Manager, 01/2024, Present, Chester, UK, Spearheaded the end-to-end development of a food delivery platform tailored for the Liverpool market, positioned to compete with major industry players like Uber Eats and Just Eat. Drove the project's strategic vision, focusing on:, - User-Centric Design: Ensured an intuitive and engaging user experience, improving customer retention and satisfaction., - Operational Efficiency: Led the optimization of delivery routes, significantly enhancing delivery speed and reducing operational costs., - Secure Payment Integration: Oversaw the integration of secure, multi-payment solutions to streamline transactions and boost user confidence., - Restaurant Partnerships: Fostered strong relationships with local restaurants, onboarding key partners to expand service offerings., - Data-Driven Decisions: Leveraged analytics and user insights to continuously refine app features, optimize marketing strategies, and enhance overall service quality., This project demonstrated my ability to manage cross-functional teams, deliver complex solutions on time, and drive competitive growth in a dynamic market.
• HCLTech, Unilever, IT Project Manager, 02/2016, 01/2024, Wirral, UK, Spearheaded multiple IT projects encompassing software implementations and infrastructure enhancements, upholding project schedules, financial parameters, and quality benchmarks. Led and executed on-premises to cloud migration endeavours, guaranteeing seamless transitions with minimal disruption to business operations. Engaged with cloud service providers and vendors, managing relationships and ensuring strict adherence to project deliverables and service-level agreements. Fostered close collaboration with multifunctional teams to gather requisites, formulate project blueprints, and oversee project operations, assuring alignment with business goals. Implemented robust project monitoring and control mechanisms to identify potential risks and challenges, devising mitigation strategies to maintain project trajectory. Supervised rollout of Service Level Agreements (SLAs), defining service metrics and ensuring service delivery aligns with pre-agreed targets. Coordinated efforts of global delivery teams, nurturing collaborative atmosphere and optimising resource allocation across various time zones., Harnessed ServiceNow's reporting analytics capabilities to generate project performance summaries and deliver actionable insights to stakeholders., Played pivotal role in shaping and refining IT service management processes, harmonising services with ITIL best practices and organisational objectives., Spearheaded €1M migration initiative, assuming vital role in conceptualising design strategies, planning project execution, and crafting Statements of Work (SOWs)., Secured leadership position during Change Approval Board (CAB) meetings, successfully garnering essential approvals for alterations to ensure steadfast compliance., Played vital role in enhancing the Configuration Management Database (CMDB) by actively engaging in updates and taking on service owner responsibilities, upholding precise account of infrastructure modifications., Demonstrated exceptional leadership as PMO Lead for multiple accounts within HCL, overseeing critical aspects of governance, processes, and recruitment., Supervised team of 20+ PMO professionals and project coordinators, providing effective management and guidance to ensure optimal performance and alignment with organisational objectives.
• Accenture, Pfizer, Program and Project Management Analyst, 12/2015, 01/2016, Bangalore, India, Directed multifaceted teams to execute intricate programs and projects whilst strictly adhering to predefined timelines, budget constraints, and exacting quality standards. Crafted and executed comprehensive project blueprints, encompassing scope delineation, resource allocation, risk evaluation, and strategised risk mitigation tactics. Monitored trajectory of projects, identifying any deviations, and initiated corrective measures to ensure realisation of project objectives. Conducted resource forecasting and performed demand analysis to anticipate future resource requirements, address potential bottlenecks., Ensured unified understanding of project requirements, goal definition, and alignment of expectations by interacting with stakeholders across various echelons, ranging from senior management, clientele, to dedicated team members., Achieved optimal results by allocating/optimising project assets, including human resources, financial resources, and equipment to align with project requisites.
• IBM India, Unilever, Dow Chemicals, Associate Project Manager, 06/2011, 12/2015, Bangalore, India, Formulated project charter and created project plans utilising tools such as Microsoft Project (MPP) and Excel, drawing insights from design and kick-off call inputs. Devised plans and executed workarounds in instances of urgent requirements when procurement processes faced unexpected delays. Facilitated transition of project responsibilities to service delivery manager or business as usual team, tracking any outstanding tasks until closure. Conducted knowledge transfer sessions and facilitated transition of services to operations team. Concluded projects following sponsor and stakeholder approvals, engaged in change management process, administered responsibility for creation, coordination, and closure of Request for Change (RFC) processes. Established comprehensive Risk and Issue logs, cataloguing assumptions that necessitated heightened attention or monitoring throughout implementation phase., Coordinated and executed successful User Acceptance Testing (UAT) in collaboration with various teams, ensuring project readiness before go-live stage., Provided invaluable support to project managers in planning, overseeing, and monitoring major projects, guiding from conceptualisation through to successful implementation., Assumed pivotal role in supervision of server builds and orchestrating seamless migration of on-premises systems to cloud., Prioritised minimal disruption to ongoing operations whilst contributing to strategic planning and execution of datacentre relocation initiatives.