Zubair Iqbal
Lower Largo,Fife
Summary
A highly skilled professional with expertise in producing efficient and effective research through qualitative and quantitative data analysis. Known for exceptional organisational and time management abilities, ensuring information is easily accessible both digitally and physically. Committed to continuous professional development and acquiring new skills in a challenging work environment.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Assistant Manager
Premier Store Lundin Links and Zubi's Store
2016.01 - Current
- Outline: Providing wide range of products and services to meet needs of the local communities.
- Key responsibilities are:
- Providing excellent customer service, provided positive customer experience from when the customer walked in to when they left
- Communicating effectively with stakeholders to discuss any issues or enquires received, e.g., job rota, technology changes and product enquires
- Ensured health and safety compliance, maintaining an safe working environment for all staff members.
- Searching for new products and services to provide to customers, negotiating prices for improved profit margins.
Client Experience Associate
AnywhereWorks
2019.09 - 2022.09
- Outline: Answer phone calls in a fast-paced environment, providing excellent customer service for clients, ‘customers using a cloud-based phone system'.
- Key responsibilities are:
- Providing assistance for customer's, gathering their information and relaying it to the ‘client'. Managed over 100 calls per day.
- Offering feedback regarding scripting issues and call handing.
- Enhanced team performance with regular feedback and coaching sessions.
Inbound Stow
PMP Recruitment
2018.10 - 2019.01
- Outline: Working inside Amazon's Fulfilment Centre inside the Inbound Stow Department
- Key responsibilities are:
- Performed under highly pressured, fast paced environment to meet daily targets
- Carrying out repetitive tasks requiring strong work ethic and the ability to consistently follow orders
Education
Bachelor of Business Administration - Business Management
Edinburgh Napier University
Edinburgh 2017.09 - 2019.05
HND - Business
Fife College
Kirkcaldy 2015.01 - 2017.01
Skills
- Producing efficient and effective research using qualitative and quantitative data, gained from previous experience of producing reports, surveys and questionnaires using data received into charts and diagrams for analysis of data
- Effective ICT Skills – up to date with technology, good understanding of using Microsoft Office, previously worked on Excel, Word and PowerPoint
- Having effective and strong understanding of communication skills including one on one, over phone and on social media
- Staff management - providing training and development on best practises to optimize performance and support business goals
- Excellent organisational and time management skills - making sure information is easy to find on paper or on computer
- Creative problem-solving abilities - thinking outside the box to help customers needs and to help find solutions to problems that may arise
Affiliations
- Networking
- Sports including Football and Martial Arts
- Sightseeing
References
References available upon request.
Timeline
Client Experience Associate
AnywhereWorks
2019.09 - 2022.09
Inbound Stow
PMP Recruitment
2018.10 - 2019.01
Bachelor of Business Administration - Business Management
Edinburgh Napier University
2017.09 - 2019.05
Assistant Manager
Premier Store Lundin Links and Zubi's Store
2016.01 - Current
HND - Business
Fife College
2015.01 - 2017.01