Zoya Bhatti
Abbots Langley,Hertfordshire
Summary
Dedicated professional with extensive experience in communication with multilingual patients and colleagues, maintaining professionalism under pressure, and providing empathetic support. Proficient in adapting to safety protocols at both university and work levels, navigating medical software, and coordinating laboratory services. Demonstrates strong clinical office procedures knowledge, discretion, confidentiality, reliability, punctuality, and multitasking abilities. Committed to increasing motivation to meet targets and delivering exceptional patient care.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Medical student
King's College London
Portsmouth
08.2025 - Current
- Conducted initial patient assessments to prioritise medical needs.
- Researched latest medical findings for staying updated on advancements in medicine field.
- Maintained high standards of hygiene whilst dealing with patients; reduced chances of infection spread.
- Attended workshops and seminars on various healthcare topics, kept up-to-date with industry trends.
- Developed strong rapport with patients through empathetic communication.
- Practiced clinical skills under supervision; enhanced proficiency and confidence in performing procedures.
- Shadowed senior physicians during rounds, gained knowledge about diagnosis process.
- Observed surgeries, broadened understanding of surgical processes.
Medical Receptionist
Attenborough Surgery
Hertfordshire
10.2024 - 08.2025
- Developed excellent communication skills whilst conversing with a large number of patients daily.
- Maintained an organised reception area for a professional business environment.
- Handled appointment scheduling to ensure smooth daily operations, whilst abiding by protocols established from the company
- Prepared appointment rooms before and after use, maintaining a neat appearance at all times.
- Completed data entry tasks whilst adhering to strict deadlines.
- Managed over 70 phone calls a day, resulting in effective communication flow within the company.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Upheld confidentiality with sensitive information handling procedures, exhibiting professionalism
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Maintained accurate logs of visitor entries for security purposes.
General Assistant
The Lincolnsfields Children Centre
Hertfordshire
08.2021 - 08.2024
- Aided in office administration duties, improving overall operational efficiency.
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Organised staff rosters fairly distributing work shifts amongst team members.
- Managed minor repairs and maintenance tasks for optimal facility functionality.
- Showcased flexibility in carrying out various tasks across the kitchen, demonstrated adaptability and versatility.
- Ensured high-quality raw materials procurement from trusted suppliers.
- Maintained cleanliness of work area for improved hygiene standards.
- Worked collaboratively with kitchen staff to streamline operations.
- Served customers as per their dietary preferences, catered to diverse needs efficiently.
- Demonstrated ability to work under pressure during peak hours.
Volunteer
Watford General Hospital
Hertfordshire
06.2020 - 09.2020
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Cleaned work areas and equipment to maintain hygiene standards.
- Displayed energy and enthusiasm in fast-paced environment.
- Improved hospital cleanliness with routine maintenance tasks.
- Provided information to visitors, fostering a welcoming environment.
- Delivered meals to patients, ensuring proper nutrition intake while in care.
- Assisted in arranging transport for outpatients; facilitated easy access to healthcare services.
- Enhanced patient comfort by providing emotional support and companionship.
Education
Bachelor of Science - Biomedical Science
University of Sheffield
Sheffield 09.2021 - 06.2024
Skills
- Communication with multilingual patients and colleagues
- Maintaining professionalism under pressure
- Providing empathetic support
- Adapting to safety protocols at a university and work level
- Medical software navigation
- Coordinating laboratory services
- Increased motivation to meet targets
- Clinical office procedures knowledge
- Discretion and confidentiality
- Reliability and punctuality
- Multitasking
Affiliations
- Cricket
- Football
Languages
French
Upper intermediate
References
References available upon request.
Timeline
Medical student
King's College London
08.2025 - Current
Medical Receptionist
Attenborough Surgery
10.2024 - 08.2025
Bachelor of Science - Biomedical Science
University of Sheffield
09.2021 - 06.2024
General Assistant
The Lincolnsfields Children Centre
08.2021 - 08.2024
Volunteer
Watford General Hospital
06.2020 - 09.2020