Zoha Usman
London
Summary
Client-focused Receptionist with expertise in reception operations, telephone etiquette, and email correspondence. Proficient in helpdesk operations and technology, facilitating effective customer education and onboarding. Strong skills in time management, social media navigation, and maintaining a tidy reception area. Fluent in sign language with advanced typing speed and capabilities in team leadership and public speaking.
Overview
1
1
year of post-secondary education
Work history
Reception assistant
Allied Law Chamber
London
2025.07 - 2025.09
- Served as the first point of contact, representing company in a professional manner.
- It was one day, only 3 hours for volunteer learning experience.
- Coordinated conference room bookings for meetings and presentations.
- Drafted correspondence on behalf of management saving time during busy periods.
- Resolved guest complaints in a timely manner ensuring satisfaction and repeat business.
Volunteer youth worker
Light for light charity
London
2025.07 - 2025.08
- Led volunteer teams to execute fundraising events, maximising community involvement and support.
- Facilitated donor engagement through innovative fundraising strategies, enhancing donor relationships.
- Organised charity events, attracting significant public interest and fostering community support.
- Evaluated success of fundraising efforts, providing insights into future campaign planning.
Education
SVQ Level 2 - health and social care
Barking and Dagenham College
Romford 2024.09 - 2025.06
SVQ Level 2 - beauty therapy
Barking and Dagenham College
Romford 2023.09 - 2024.06
Skills
- Reception desk operation
- Telephone manners
- Email correspondence expertise
- Technology savviness
- Helpdesk operations
- Customer education and onboarding
- Time-Management prowess
- Social media navigation
- Reception area cleanliness
- Client-Focused approach
- Fluent in sign language
- Advanced typing speed
- Team Leadership
- Public speaking
- Patience and tolerance
- Public speaking
Affiliations
- Reading, Sports
Languages
English
Native
Urdu
Fluent
Punjabi
Intermediate
Timeline
Reception assistant
Allied Law Chamber
2025.07 - 2025.09
Volunteer youth worker
Light for light charity
2025.07 - 2025.08
SVQ Level 2 - health and social care
Barking and Dagenham College
2024.09 - 2025.06
SVQ Level 2 - beauty therapy
Barking and Dagenham College
2023.09 - 2024.06