JEANETTE RICHER
Ashbourne,Derbyshire
Summary
Dedicated professional with expertise in customer satisfaction enhancement and money handling proficiency. Skilled in tactful complaint resolution and adept at managing difficult situations, ensuring efficient reception area management. Proficient in multi-line phone system use, administrative tasks execution, and patient information management, with a strong emphasis on empathy and compassion. Committed to working collaboratively with healthcare professionals to optimise patient experiences and streamline operations.
Overview
37
37
years of professional experience
Work history
Retail Assistant
Days Bakery
Royston, Derbyshire
06.2023 - 12.2024
- Retail sales, taking orders, handling payments, dealing with queries.
- Organised daily stock checks to avoid running out of popular items.
- Maintained a clean and hygienic work environment for health safety.
- Collaborated effectively with team members, fostering a positive work environment.
- Supported team members for improved operational efficiency.
Receptionist
Orchard Surgery
Melbourne, Hertfordshire
01.2012 - 06.2023
- 6 years as receptionist - after a 3-month break, returned as an administrator.
- Dealing with patients’ needs and requirements and those of the GPs at the practice.
- Liaising with various NHS service providers, clinics and organisations.
- Competent user of SystmOne Electronic Health Record system.
- Managed phone calls, resulting in effective communication flow within the company.
- Coordinated office supplies orders to keep necessary materials available at all times.
Administrator
Orchard Surgery
Melbourne, Hertfordshire
01.2012 - 06.2023
- Worked closely with the Practice Manager and Assistant Manager to help with their workload.
- Processing of Insurance Reports, patient registrations and patient records.
- Dealing with dispensary records, monthly payroll, organising and inputting GP and nurse rotas and arranging for locum GPs during busy periods.
- I was also responsible for updating records for COSHH and helped organise and worked at the COVID clinics when these began.
- Both positions required me to be good at time management and organisational skills and required a high level of confidentiality.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Trained new staff members to improve team performance.
Exam Invigilator
Meridian High School
Royston
05.2007 - 05.2012
- Ensured fair testing conditions by meticulously checking identification documents of candidates.
- Increased student comfort during exams by addressing queries in a timely manner.
- Maintained records of attendance, enabling efficient tracking of absentees during examinations.
- Reported any irregularities observed during invigilation directly to senior staff members, ensuring transparency and fairness at all times.
- Contributed to smooth running of exams by distributing necessary materials to candidates promptly.
- Assisted in exam set up, creating an organised and conducive environment for candidates.
- Provided calm environment for candidates through effective invigilation duties.
- Managed time effectively to ensure prompt start and end of examinations.
Breakfast Club Assistant
Icknield Walk First School
Royston
01.2005 - 02.2006
- Kept abreast of all health and safety regulations to ensure compliance within the club setting.
- Maintained a clean, welcoming environment by regularly tidying club facilities.
- Monitored arrivals and verified identification to allow access to premises.
- Upkept general health, safety and hygiene standards for safe, clean facilities.
Legal Secretary
Clifford Chance Solicitors
09.1987 - 12.2004
- Implemented an effective document control system to enhance access to essential files.
- Facilitated smooth running of legal procedures by scheduling appointments and deadlines.
- Alleviated lawyer workload by efficiently managing client queries and concerns.
- Improved client relationships with professional communication skills.
- Previous to this position, I worked for the Institute of Chartered Accountants in England and Wales from leaving school after 6th form and worked there in secretarial roles until September 1987 when I started working at Clifford Chance solicitors.
- Maintained a well-organised office environment which improved staff productivity.
Education
GCSE Level - English & Maths
Skills
- Customer satisfaction enhancement
- Money handling proficiency
- Handling difficult situations
- Multi-Line phone system use
- Administrative tasks execution
- Filing and record keeping
- Adaptable to changes
- Tactful complaint resolution
- Working with healthcare professionals
- Efficient reception area management
- Reception desk operation
- Patient information management
- Telephone etiquette
- Empathy and compassion
Affiliations
- I enjoy yoga and open water swimming, reading, walking and socialising.
Timeline
Retail Assistant
Days Bakery
06.2023 - 12.2024
Receptionist
Orchard Surgery
01.2012 - 06.2023
Administrator
Orchard Surgery
01.2012 - 06.2023
Exam Invigilator
Meridian High School
05.2007 - 05.2012
Breakfast Club Assistant
Icknield Walk First School
01.2005 - 02.2006
Legal Secretary
Clifford Chance Solicitors
09.1987 - 12.2004