Zoha Bilal
Uxbridge,United Kingdom
Summary
Motivated Psychology BSc graduate and IPS Employment Specialist with hands-on experience supporting individuals with severe mental illness, anxiety, depression, and complex psychosocial needs. Skilled in delivering structured, psychologically informed interventions, using outcome measures, and applying CBT-informed and solution-focused approaches to support recovery and employment goals. Experienced in multi-agency working, including liaison with NHS Community Mental Health Teams, GP mental health services, and Jobcentre Plus, alongside signposting to relevant clinical and community resources. Strong understanding of psychological theory, research methods, and evidence-based practice, with a developing clinical skillset. Seeking to progress into clinical or assistant psychologist roles to further develop experience in psychological assessment, intervention, and NHS mental health services.
Overview
4
4
Languages
5
5
years of post-secondary education
7
7
years of professional experience
Work history
IPS Health and Employment Specialist
Shaw Trust
Hillingdon
2025.10 - 2026.08
- Delivered Individual Placement and Support (IPS) interventions to individuals with severe mental illness, common mental health conditions, and complex social needs to support access to and retention in competitive employment.
- Conducted holistic vocational, psychosocial, and strengths-based assessments, considering mental health presentation, functional impact, and employment barriers.
- Developed and implemented person-centred employment support plans aligned with recovery-focused and psychologically informed practice.
- Provided structured 1:1 support using CBT-informed approaches, behavioural activation, goal setting, and solution-focused techniques to improve engagement and work readiness.
- Worked collaboratively within multidisciplinary teams (MDTs), including NHS Community Mental Health Teams (CMHTs), psychological services, and care coordinators.
- Liaised regularly with GP mental health teams, primary care services, and NHS Talking Therapies services to ensure coordinated and integrated support.
- Built and maintained effective partnerships with Jobcentre Plus / DWP work coaches, supporting clients in accessing benefits advice, work programmes, and employment pathways.
- Provided signposting to appropriate services, including mental health support, housing services, substance misuse services, debt advice, and voluntary/community resources.
- Supported clients experiencing complex mental health presentations, including anxiety, depression, psychosis, trauma, neurodiversity, and substance misuse.
- Advocated for clients in workplace settings, ensuring reasonable adjustments under the Equality Act 2010 were identified, implemented, and sustained.
- Delivered in-work support interventions focused on job retention, relapse prevention, workplace stress management, and adjustment difficulties.
- Maintained detailed clinical-style case notes, risk monitoring, and outcome tracking in line with service governance and audit requirements.
- Used structured outcome measures and reporting tools to monitor client progress and service effectiveness.
- Managed a diverse caseload of clients with varying levels of risk, complexity, and support needs, prioritising safeguarding and engagement.
- Contributed to multi-agency collaboration meetings, sharing vocational progress updates and supporting holistic care planning.
SEN TA
SendHelp
Slough
2025.02 - 2025.08
- Facilitated group activities to promote social interaction among SEN students.
- Encouraged independent learning through structured tasks, boosting self-reliance skills.
- Delivered tailored literacy and numeracy sessions, improving basic skills proficiency.
- Liaised with parents and carers regularly, fostering strong home-school relationships.
- Managed behavioural challenges effectively, maintaining a positive learning environment.
- Maintained rigorous child protection standards by adhering to current safeguarding legislation, completing mandatory training, and proactively identifying and reporting potential welfare concerns while ensuring student confidentiality.
Manager
Bun Squad
High Wycombe
2023.02 - 2024.03
- Led and motivated a team in a fast-paced environment, demonstrating leadership and conflict resolution skills & sessions, enhancing employee relationships & workplace morale
- Implemented training programmes for new employees, improving onboarding efficiency
- Applied problem-solving skills to address operational challenges and improve team performance
Barista
Starbucks
University of Surrey, Guildford
2022.01 - 2022.09
- Trained new staff members on job responsibilities and health and safety protocols, gaining experience in onboarding procedures
- Managed customer service issues, maintaining high customer satisfaction rates and demonstrating strong interpersonal skills
- Handled financial transactions and contributed to meeting sales targets.
Volunteer youth worker
Hillingdon Mind
Uxbridge
2019.09 - 2022.01
- Developed communication and empathy skills working with vulnerable individuals
- Assisted people with mental health conditions in daily activities, promoting self-sufficiency
- Gained experience in administrative tasks relevant to social services, including data entry and record-keeping
Education
BSc (Hons) - Psychology: Psychology
University of Surrey
Guildford, Surrey 2021.09 - 2024.07
A-Levels -
Bishopshalt School
Uxbridge, Greater London 2019.09 - 2021.07
Skills
- Understanding of CBT principles and psychologically informed practice
- Experience supporting people with anxiety, depression, and severe mental health conditions
- Ability to build rapport and support individuals in distress
- Experience working with NHS teams, GPs, and Jobcentre Plus
- Good understanding of safeguarding and risk awareness
- Ability to assess needs, strengths, and barriers to recovery and employment
- Experience signposting to mental health, social care, and community services
- Strong communication with clients and professionals in multi-agency settings
- Experience using outcome measures and tracking client progress
- Caseload management of individuals with complex needs
- Confident using case management systems and maintaining accurate records
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- CRM systems for case recording and client management
- Basic Python (Python 27) for data handling and analysis
- Jamovi for statistical analysis and psychological research data interpretation
Languages
URDU - Native
Hindi - Fluent
English - Fluent
Punjabi - Advanced
Affiliations
- Black Belt Karate
- Event Management
- Tutoring
- Travelling
References
References available upon request.
Timeline
IPS Health and Employment Specialist
Shaw Trust
2025.10 - 2026.08
SEN TA
SendHelp
2025.02 - 2025.08
Manager
Bun Squad
2023.02 - 2024.03
Barista
Starbucks
2022.01 - 2022.09
BSc (Hons) - Psychology: Psychology
University of Surrey
2021.09 - 2024.07
A-Levels -
Bishopshalt School
2019.09 - 2021.07
Volunteer youth worker
Hillingdon Mind
2019.09 - 2022.01