Rebecca Chester
London
Summary
Psychology MSc graduate and Specialist Mental Health Lead with expertise in psychologically informed practice, trauma-informed care, and complex case management. Experienced in multidisciplinary working, service development, and research, with a proven ability to build effective partnerships across NHS, social care, and voluntary sector services to improve outcomes for people experiencing multiple disadvantage.
Overview
9
9
years of professional experience
Work History
Specialist Mental Health Lead
Single Homeless Project
Camden , London
02.2025 - Current
- Deliver psychologically informed, trauma-informed support, coordinating multidisciplinary care to improve access to mental and physical healthcare.
- Collaborated with NHS services, hospitals, GPs, social care, and voluntary sector organisations to advocate for clients, facilitating risk management and person-centred care delivery.
- Managed caseload of clients with severe mental illness, complex trauma, and substance use within homelessness services, ensuring tailored support for multiple disadvantages.
- Led staff training and contributed to service development, embedding psychologically informed and trauma-informed practices across multiple services to enhance client support.
- Selected for Homeless Link's Aspiring Leaders Programme, developing skills in strategic leadership, influencing, and leading organisational change within the homelessness sector.
Child Minder
Private Employer
Dublin, Ireland
07.2024 - 11.2024
Behavioural Health Coach
Silvercloud by Amwell
Dublin, Ireland
03.2023 - 03.2024
- Supported individuals with anxiety and depression using evidence-based, guided digital Cognitive Behavioural Therapy (CBT) programmes to facilitate recovery.
- Conducted risk assessments and provided psychologically informed, person-centred support to enhance recovery outcomes within a recovery-focused framework.
- Reviewed client progress, provided personalised feedback, and encouraged engagement with therapeutic techniques to help individuals achieve their recovery goals.
- Built effective therapeutic relationships in remote healthcare, empowering individuals to develop coping strategies and improve wellbeing while maintaining engagement with treatment.
Email Support Team
Bodywhys
Dublin, Ireland
08.2021 - 08.2023
- Addressed customer complaints by providing clear communication and effective solutions.
- Supported individuals affected by eating disorders and families by offering safe, non-judgmental space to share experiences, providing information and signposting to services, and promoting hope and recovery through empathetic listening and support.
Sales Associate
TK Maxx
Dublin, Ireland
11.2019 - 03.2023
Call Facilitator
ISPCC Childline
Dublin, Ireland
06.2021 - 07.2022
- Utilised active listening, empathy, and effective communication to empower individuals facing emotional distress and complex issues, facilitating their journey towards recovery.
- Delivered confidential emotional support to children and young people through telephone and online counselling, fostering a safe environment for sharing feelings.
- Adhered to safeguarding, child protection, and confidentiality protocols, ensuring accurate record-keeping that met organisational standards and protected sensitive information.
Sales Associate
Oasis
Dublin, Ireland
07.2018 - 11.2019
Sales Associate
Clarks
Dublin, Ireland
06.2017 - 09.2017
Education
Master of Science - Applied Psychology
Trinity College Dublin
Dublin01-2023
Bachelor of Science - Psychology
University College Dublin
Dublin01-2021
Skills
- Psychologically informed practice
- Trauma-informed care
- Risk assessment
- Complex case management
- Multi-agency collaboration
- Service development
- Strategic leadership
- Stakeholder engagement
- Data analysis
- Report writing
- Therapeutic communication
Timeline
Specialist Mental Health Lead
Single Homeless Project
02.2025 - Current
Child Minder
Private Employer
07.2024 - 11.2024
Behavioural Health Coach
Silvercloud by Amwell
03.2023 - 03.2024
Email Support Team
Bodywhys
08.2021 - 08.2023
Call Facilitator
ISPCC Childline
06.2021 - 07.2022
Sales Associate
TK Maxx
11.2019 - 03.2023
Sales Associate
Oasis
07.2018 - 11.2019
Sales Associate
Clarks
06.2017 - 09.2017
Master of Science - Applied Psychology
Trinity College Dublin
Bachelor of Science - Psychology
University College Dublin