Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Zoe Western

Gloucestershire,Cirencester

Summary

Dedicated professional with expertise in order processing, freight forwarding, and customs compliance. Demonstrates strategic decision-making and problem-solving skills, ensuring efficient operations and customer satisfaction. Known for a professional appearance and the ability to remain calm under pressure, consistently delivering reliable results. Proficient in SAP data entry and invoice management, with a keen attention to detail. Aspires to leverage skills in team collaboration and customer service to drive organisational success.

Overview

13
13
years of professional experience
1
1
Certification

Work history

Internal Sales Co-ordinator

Teague Precision Choke
Sherston, Wiltshire
12.2023 - Current
  • Developed skills in distributing and shipping orders abroad, working with freight forwarders.
  • Quickly learned and adapted to constant updates involving customs.
  • Successfully delivered on tasks within tight deadlines including providing relevant documents where needed i.e. certificates of origin etc. or liaising with the chambers of commerce.
  • Demonstrated respect, friendliness and willingness to help wherever needed. including assisting in the workshop and running machinery.
  • Creating sales orders, processing invoices and payments from customers and allocating payments. Along with then crediting and refunding if needed

Administrator

Burkert Fluid Control Systems
Gloucestershire, Cirencester
12.2018 - 12.2023
  • Providing customers with quotations
  • processing purchase orders
  • liaising with the warehouse and logistics teams
  • Inputting data into the SAP system
  • Managed client correspondence, order tracking and data communications.
  • Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions providing customer care.
  • Managed client communications by answering phones and corresponding through email.
  • Managed CRM system to maintain prompt customer response rates and consistent communications.

Paraplanner Apprentice

Svensoni
Wiltshire, Swindon
05.2016 - 11.2019
  • Responded to day-to-day finance queries from stakeholders, forwarding to senior staff where appropriate.
  • Received, classified and input financial data into company Software.
  • Produced accurate financial statements for internal use, customer reviews and regulatory submissions.

Front of House Team Member

Arkells Brewery
Wiltshire, Lechlade
04.2012 - 05.2016
  • General Bar work
  • Took customer orders when seated, while providing expert knowledge on menu item ingredients, drinks and specials.
  • Completed daily opening and closing stock takes and cashing up

Education

NVQ Level 2 - Beauty

Cirencester College

GCSEs -

Farmor's Secondary School

Skills

  • Team worker
  • Hardworking
  • Highly responsible and reliable
  • Strategic decision-making
  • Professional appearance
  • Order processing
  • Freight forwarding
  • Customs compliance
  • SAP data entry
  • Invoice management
  • Problem solving
  • Attention to detail
  • Customer service
  • Calm under pressure

Certification

  • CII FA2 Pension Administration
  • CII CF1 UK Financial, regulations & Ethics
  • BIIAB Personal License holder

References

References available upon request.

Timeline

Internal Sales Co-ordinator

Teague Precision Choke
12.2023 - Current

Administrator

Burkert Fluid Control Systems
12.2018 - 12.2023

Paraplanner Apprentice

Svensoni
05.2016 - 11.2019

Front of House Team Member

Arkells Brewery
04.2012 - 05.2016

NVQ Level 2 - Beauty

Cirencester College

GCSEs -

Farmor's Secondary School

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Zoe Western