Zoe West
Brierley Hill,Dudley
Summary
Customer Service Specialist with a solid foundation in cash handling and exceptional multitasking capabilities. Delivered improved operational efficiency through effective scheduling and adherence to safety protocols. Fostered strong relationships and enhanced health and wellbeing by providing compassionate care and constructive feedback.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
Work history
Stay at home mum
No Employer
2026.06 - Current
- Managed cooking, cleaning, budgeting to maintain efficient household operations.
- Demonstrated punctuality in attending appointments and commitments.
- Excellent time keeping skills to ensure appointments are arrived on time.
- Ensure all relevent paperwork are filed, rent and payments are made on time.
- Provided emotional support to family members during challenging times.
- Organised storage spaces for optimal accessibility and visual appeal.
- Organised storage spaces for attractiveness and ease of use.
- Cared for household pets as part of my routine.
Multi skills construction course
Cradley Heath Collage
2026.05 - 2026.06
- Acquired new skills through hands-on training.
- Maintained cleanliness to ensure a safe and organised work environment.
- Assured safety in the classroom by strictly adhering to health and safety guidelines.
- Maintained cleanliness, promoting a safe work environment.
- Kept areas clear of hazards to limit risk.
- Prepped and cleaned areas at the start and the end of working day.
- New skills learnt.
Stay at home mum
No Employer
2024.04 - 2026.05
Level 3 Diploma Nail Technician Course
Kings and Queens
2023.10 - 2024.04
- Acquired new skills in nail techniques and customer service.
- Applied acrylic nails neatly using precise hand-eye coordination skills, resulting in satisfied customers every time.
- Provided gel and acrylic nail enhancements.
- Used hard gel and acrylic to build weak, brittle nails.
- Fostered a relaxing atmosphere through friendly interaction with clients whilst performing nail treatments.
- Maintained high standards of cleanliness and sanitation in the salon by adhering to health and safety regulations.
- Adhered strictly to hygiene protocols washing hands thoroughly before each procedure.
- Sterilised equipment and kept salon tidy.
- Performed routine equipment maintenance to ensure tools were safe and effective for use.
- Organised inventory effectively, ensuring an adequate stock of nail polish colours and other essential supplies at all times.
- Removed old nail polish efficiently without damaging natural nails prior to new applications.
- Reduced supply waste by carefully monitoring usage of nail products during procedures.
- Offered detailed advice to help customers use at-home products and maintain nails in good condition.
- Stored chemicals correctly for optimal safety.
- Upsold aftercare products to improve salon profits.
- New skills learned.
Stay at home mum
No Employer
2022.07 - 2023.10
Domestic and commercial cleaner
Ratcliffe Cleaning Contractors LTD
2022.07 - 2022.10
- Achieved high levels of customer satisfaction through meticulous attention to detail in cleaning tasks.
- Scrubbed sinks, basins and toilets in bathrooms for optimal hygiene standards.
- Performed deep-cleaning tasks for a fresh, clean environment.
- Enhanced cleanliness by diligently performing dusting, sweeping, and mopping tasks.
- Cleaned windows, glass surfaces and mirrors achieving a streak-free finish.
- Vacuumed carpets and mopped hard floors for dust-free environments.
- Refilled soap dispensers and paper towel holders to ensure availability of necessary supplies at all times.
- Removed waste materials from premises, ensuring a tidy workspace.
- Performed maintenance tasks on cleaning equipment guaranteeing effective operation.
- Ensured compliance with safety regulations through proper use of cleaning equipment.
- Followed specific procedures whilst dealing with hazardous materials ensuring safety.
- Consistently monitored levels of cleaning materials, promptly reordering low-stock items to maintain cleaning efficiencies.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Informed the supervisor about equipment breakages to facilitate prompt repairs.
- Reported breakages to the supervisor.
stay at home mum
No Employer
2017.10 - 2022.07
Beauty Therapist
Wye Valley Spa
2016.07 - 2017.10
- Adapted beauty treatments to address individual client needs.
- Conducted comprehensive skin analysis for tailored treatment plans.
- Offered expert skincare advice, resulting in increased product sales.
- Administered advanced body massage techniques for stress reduction.
- Provided exceptional customer service, ensuring repeat client bookings.
- Enhanced salon reputation with high-quality manicure and pedicure services.
- Promoted healthy skin habits through educational consultations.
- Facilitated a relaxing environment with calming aromatherapy techniques.
- Maintained professional client records for effective treatment tracking.
- Implemented hygienic practices to maintain a clean treatment space.
- Managed appointment scheduling efficiently, minimising wait times for clients.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Sterilised and maintained beauty tools.
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Entered client bookings into computer system at reception to ensure accurate scheduling.
- Cleaned and sterilised beauty tools to ensure hygiene and safety standards were met.
- Input bookings into computer system at reception.
- Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
Beauty Therapy Level 3 course
Hereford collage
2015.09 - 2016.07
- Acquired new skills through hands-on practice in various treatments.
- Anatomy and Physiology.
- Health and safety in the workplace.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Quickly adapted to new techniques, enhancing service delivery and client satisfaction.
Store Manager
The Fragrance Shop
2012.07 - 2015.09
- Oversaw business staffing and training, building a successful, customer-focused team.
- Coached underperforming employees improving their job performance significantly.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Maintained an organised stock room for easy accessibility of goods.
- Implemented promotional displays to increase product visibility and sales.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Oversaw business staffing and training, building a successful, customer-focused team.
- Followed industry trends and set pricing strategies to maximise business returns.
- Researched and applied proven marketing techniques to drive sales.
- Leveraged strong working knowledge of products and systems within the fragrance industry.
Part Time Sales Assistant
The Fragrance Shop
2012.02 - 2012.07
- Opened and closed the shop as a key holder when needed.
- Collaborated with team members to consistently achieve sales targets, enhancing overall store performance.
- Built strong relationships with regular customers for repeat business.
- Maintained clean and well-organised displays to foster a welcoming store environment, improving customer experience.
- I was a key holder so was responsible for opening and closing the shop when needed.
Beauty Therapy Level 2 Course
Gloucestershire College
2011.09 - 2012.07
- Acquired new skills in various beauty treatments.
- Manicure, Pedicure, Facials, Waxing, Make up, Eyelash Extensions, Tinting.
- Completed tasks efficiently within tight deadlines, ensuring client satisfaction and service continuity.
- Successfully delivered on tasks within tight deadlines.
- Maintained high hygiene standards by thoroughly cleaning work areas and equipment, contributing to a safe environment for clients.
- New skills learnt.
Beauty Therapy Level 1 Course
Gloucestershire College
2010.09 - 2011.07
- New skills learned.
- New skills learned.
- Executed daily tasks with attention to detail and accuracy.
- Carried out day-to-day duties accurately and efficiently.
- Completed tasks within tight deadlines, ensuring quality standards were met.
Stay at home mum
No Employer
2007.08 - 2010.09
- Developed parenting strategies for new baby
- Vacuumed, mopped and polished floors to achieve high-quality finishes.
- Cleaned bathrooms with meticulous attention to detail.
- Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
- Vacuumed, mopped and polished floors to achieve high-quality finishes.
- Cleaned bathrooms with meticulous attention to detail.
- Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
- Vacuumed, mopped and polished floors to achieve high-quality finishes.
- Cleaned bathrooms with meticulous attention to detail.
- Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
- Vacuumed, mopped and polished floors to achieve high-quality finishes.
- Cleaned bathrooms with meticulous attention to detail.
- Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
- Vacuumed, mopped and polished floors to achieve high-quality finishes.
- Cleaned bathrooms with meticulous attention to detail.
- Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
- Vacuumed, mopped and polished floors to achieve high-quality finishes.
- Cleaned bathrooms with meticulous attention to detail.
- Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
- Vacuumed, mopped and polished floors to achieve high-quality finishes.
- Cleaned bathrooms with meticulous attention to detail.
- Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
Care Giver To Elderly Family Members
No Employer
2006.09 - 2007.08
- Prioritised person-centred care to maximise independence for family member with dementia and limited mobility.
- Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
- Ensured proper nutrition by preparing healthy meals for patients.
- Assisted with mobility to ensure safety and prevent accidents.
- Cooked, cleaned and provided companionship to elderly family member.
- Prepared meals, maintained cleanliness, and offered companionship to an elderly family member at home.
- Maintained hygienic living environments through regular cleaning.
- Carried out day-to-day duties accurately and efficiently.
Stable worker
Huntley Equine Training
2005.09 - 2006.09
- Fed all animals on schedule, contributing to their overall health and well-being.
- Maintained optimal living conditions for animals by cleaning and refilling water troughs daily.
- Improved horse's physical condition through a consistent exercise routine.
- Improved horses' physical condition through a consistent exercise routine.
- Supported veterinary visits with thorough preparation of horses to ensure stress-free exams.
- Handled difficult equine behaviour with patience, ensuring a calm environment for all animals.
- Worked closely with trainers and riders to understand individual horse needs resulting in tailored care plans.
- Assisted in the training of young horses for smoother riding experiences.
- Promoted animal welfare through regular check-ups and grooming sessions.
- Prioritised safety in all tasks, reducing potential hazards in the work environment.
- Led guided tours around the stables, boosting visitor engagement.
- Managed farm equipment maintenance, ensuring long-term functionality and efficiency.
- Used effective communication skills whilst liaising with horse owners about their pets' progress.
NVQ Level 2 In Horse Care Course
Herefordshire Agricultral Collage
2004.09 - 2005.07
- Acquired new skills through hands-on training.
- Quickly learnt and applied new skills to daily tasks, improving efficiency and productivity.
- Stayed abreast of the latest horse care practices, improved overall yard standards.
- Expanded knowledge on horse care with educational workshops and demonstrations.
- Stayed abreast of the latest horse care practices, improved overall yard standards.
- Successfully delivered on tasks within tight deadlines.
- Implemented rigorous feeding and grooming schedule, ensuring consistent horse care.
- Participated in educational workshops and demonstrations to deepen understanding of horse care.
School Leaver
Monmouth Comprehensive School
1999.09 - 2004.07
- Engaged in various school learning activities to enhance knowledge.
- Executed daily tasks with accuracy and efficiency to support smooth operations.
- Completed GCSE examinations in core subjects.
- Maths - E
- Double Award Science - E
- IT - E
- Business Studies - E
- Welsh - F
- PE - D
- School Learning.
Education
phlebotomy -
Lead Academy
2026.06 - 2026.07
Multi Skills Construction Course -
Cradley Heath Collage
2026.05 - 2026.06
Business Foundation course -
Good 2 Great
2024.09 - 2024.10
NVQ 3 Nail Tech -
Kings and Queens Training
2023.10 - 2024.04
NVQ 3 Beauty Therapy -
Hereford Collage
2015.09 - 2016.07
Advanced Level Apprenticeship in Retail Management -
First4Skills
2013.12 - 2014.03
Functional Skills Level 2 in English -
First4Skills
2013.12 - 2014.01
Level 3 Diploma in Retail Skills Management -
Frist4Skills
2013.03 - 2013.12
NVQ 2 Beauty Therapy -
Gloucester Collage
2011.09 - 2012.07
Functional Skills Level 2 Maths -
Gloucester Collage
2011.09 - 2012.07
NVQ 1 Beauty Therapy -
Gloucester Collage
2010.09 - 2011.07
Functional Skills Level 1 Maths and English -
Gloucester Collage
2010.09 - 2011.07
NVQ 2 Horse Care -
Hereford Agricultural Collage
2004.09 - 2005.07
Skills
- Patience and composure
- Up-Selling methods
- Multitasking efficacy
- Constructive feedback
- Flexibility in scheduling
- Customer Service
- Cash handling
- Dignity respect
- Safety procedures implementation
Timeline
Stay at home mum
No Employer
2026.06 - Current
phlebotomy -
Lead Academy
2026.06 - 2026.07
Multi skills construction course
Cradley Heath Collage
2026.05 - 2026.06
Multi Skills Construction Course -
Cradley Heath Collage
2026.05 - 2026.06
Business Foundation course -
Good 2 Great
2024.09 - 2024.10
Stay at home mum
No Employer
2024.04 - 2026.05
Level 3 Diploma Nail Technician Course
Kings and Queens
2023.10 - 2024.04
NVQ 3 Nail Tech -
Kings and Queens Training
2023.10 - 2024.04
Stay at home mum
No Employer
2022.07 - 2023.10
Domestic and commercial cleaner
Ratcliffe Cleaning Contractors LTD
2022.07 - 2022.10
stay at home mum
No Employer
2017.10 - 2022.07
Beauty Therapist
Wye Valley Spa
2016.07 - 2017.10
Beauty Therapy Level 3 course
Hereford collage
2015.09 - 2016.07
NVQ 3 Beauty Therapy -
Hereford Collage
2015.09 - 2016.07
Advanced Level Apprenticeship in Retail Management -
First4Skills
2013.12 - 2014.03
Functional Skills Level 2 in English -
First4Skills
2013.12 - 2014.01
Level 3 Diploma in Retail Skills Management -
Frist4Skills
2013.03 - 2013.12
Store Manager
The Fragrance Shop
2012.07 - 2015.09
Part Time Sales Assistant
The Fragrance Shop
2012.02 - 2012.07
Beauty Therapy Level 2 Course
Gloucestershire College
2011.09 - 2012.07
NVQ 2 Beauty Therapy -
Gloucester Collage
2011.09 - 2012.07
Functional Skills Level 2 Maths -
Gloucester Collage
2011.09 - 2012.07
Beauty Therapy Level 1 Course
Gloucestershire College
2010.09 - 2011.07
NVQ 1 Beauty Therapy -
Gloucester Collage
2010.09 - 2011.07
Functional Skills Level 1 Maths and English -
Gloucester Collage
2010.09 - 2011.07
Stay at home mum
No Employer
2007.08 - 2010.09
Care Giver To Elderly Family Members
No Employer
2006.09 - 2007.08
Stable worker
Huntley Equine Training
2005.09 - 2006.09
NVQ Level 2 In Horse Care Course
Herefordshire Agricultral Collage
2004.09 - 2005.07
NVQ 2 Horse Care -
Hereford Agricultural Collage
2004.09 - 2005.07
School Leaver
Monmouth Comprehensive School
1999.09 - 2004.07