Summary
Overview
Work history
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Danielle Skinner

Mudeford,Christchurch

Summary

I'm a dedicated professional with a strong foundation in customer service and public relations, demonstrating exceptional communication skills and problem-solving abilities. Known for maintaining composure under pressure and strategic planning, ensuring efficient inventory management and retail awareness. Committed to dependability and reliability, with a focus on enhancing customer experiences through resourcefulness, care and understanding.

Overview

18
18
years of professional experience

Work history

Stay at home mum

..
04.2020 - 09.2025
  • For the last few years I have loved being a stay at home mum to my daughter. I feel I am ready to get back to work and start a career.
  • Managing household duties including meal preparation/cooking, financial planning/budgeting, cleaning and organising

Personal Assistant

12.2016 - 04.2020
  • During my time as a PA I have been working with a family that is differently-abled. I have many duties that includes personal care (showering/ dressing/ grooming), housework (/ laundry/ meal preparation), paperwork, paying/budgeting bills, attending meetings and administering medication.

Business owner

Clutterfree
03.2018 - 01.2020
  • In this time myself and my mum created a business called Clutterfree we had contracts with local charities and councils to declutter and organise clients homes. Most clients we worked with needed our services due to disabilities, mental health or housing issues.

Store Assistant

Lidl Christchurch
04.2013 - 05.2017
  • Deliver customer service on tills and shop floor, ensuring high standards of stock and quality management.
  • Assisted customers, resulting in a positive shopping experience.
  • Received deliveries timely, ensuring rapid shelf restocking.
  • Troubleshot register issues promptly, minimising disruption of service.
  • Handled complaints efficiently, ensuring customer satisfaction.
  • Managed inventory effectively to prevent stock shortages.

Sales assistant

Iceland Boscombe
11.2009 - 06.2012
  • Progressed from sales assistant to Duty Manager, overseeing store operations.
  • Managed opening and closing procedures, ensuring compliance with health and safety standards.
  • Handled cash office responsibilities, including banking and financial reconciliation.
  • Communicated effectively with staff regarding stock management and customer service.
  • Served as Talking Shop Representative, relaying staff concerns to management.
  • Participated in meetings to discuss new company policies and updates.
  • Maintained high store standards, promoting adherence to food legislation.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Trained new staff members, fostering a supportive working environment.

Store assistant

McDonald's Christchurch
07.2007 - 10.2007
  • Oversaw customer engagement, handling complaints efficiently and upholding standards of cleanliness.
  • Assisted in stock management, ensured smooth operations on busy days.
  • Handled high-pressure situations calmly, resulted in minimal complaints.
  • Prepared food orders accurately to ensure customer satisfaction.
  • Adhered to hygiene standards strictly, promoted a safe working environment.
  • Cleaned dining area regularly, provided a pleasant atmosphere for customers.

baby-sitting job

  • At the age of 15 I had a baby-sitting job looking after a boy of 11 years. I had to be prepared to inject him as he had a severe nut allergy.

pre-School Nursery
  • For my school work experience I worked at a pre-School Nursery where I looked after children from six months to four years.

Education

GCSE - English, English Literature, Maths, Double science, Art, Geography, History, ICT

Chadwell Heath Foundation School

A levels - Geography, Art, Psychology

ITEC Diploma - Complimentary Beauty Therapy

ITEC - Anatomy and Physiology

Skills

  • Communication skills
  • Problem-solving
  • Calm under pressure
  • Strategic planning
  • Resourcefulness
  • Public Relations
  • Inventory management
  • Retail awareness
  • Patience and composure
  • Dependability and reliability
  • Customer Service
  • Cash handling

References

  • Eleanor, Hemmingfield, Personal assistant client, juniorhemmingfields@gmail.com 07517 085 403
  • Laura, Gold, Manager Iceland, lauragoldreplies@hotmail.co.uk 07950 543 237
  • Elaine, Donovan, Business partner, edonovan71421@gmail.com 07751 438 645

Hobbies and Interests

I have a variety of interests including crochet, crafting, reading, Lego, movies, gardening and DIY.

Timeline

Stay at home mum

..
04.2020 - 09.2025

Business owner

Clutterfree
03.2018 - 01.2020

Personal Assistant

12.2016 - 04.2020

Store Assistant

Lidl Christchurch
04.2013 - 05.2017

Sales assistant

Iceland Boscombe
11.2009 - 06.2012

Store assistant

McDonald's Christchurch
07.2007 - 10.2007

baby-sitting job

pre-School Nursery

A levels - Geography, Art, Psychology

ITEC Diploma - Complimentary Beauty Therapy

ITEC - Anatomy and Physiology

GCSE - English, English Literature, Maths, Double science, Art, Geography, History, ICT

Chadwell Heath Foundation School

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Danielle Skinner