Zoe Swain
Derby,Derbyshire
Summary
I am a detail-oriented and highly organised Customer Service Administrator with a strong passion for delivering top-notch customer service and ensuring smooth, efficient operations. Skilled in managing multiple tasks simultaneously, maintaining accuracy, and providing exceptional support to both teams and clients. I often use my spare time at work running detailed reports on OrderWise, which helps identify key insights and streamline processes for improved productivity. With a solid foundation in time management, data analysis, and process improvement. Passionate about continuous learning and currently exploring new opportunities in both administrative and customer service roles to further expand my skill set and make a meaningful impact.
Overview
4
4
years of professional experience
Work history
Customer service administrator
DGS Group
Castle Donington, Leicestershire
2024.10 - Current
- Balanced multiple tasks simultaneously – ensuring completion within set time frames.
- Improved customer satisfaction by promptly responding to enquiries.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Managed workflow to continuously exceed quality service goals.
- Handled high-volume calls in a professional and friendly manner.
- Provided comprehensive support to sales teams, improving efficiency.
Counter staff member
Oaklands and Son
Kegworth, Leicestershire
2023.10 - 2024.11
- Welcomed customers warmly on arrival to create a friendly environment.
- Maintained clean and organised counter area for improved efficiency.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Totalled bills and accepted cash, card and mobile payments.
Counter staff member
The Coffee Chain
Newark on Trent, Nottinghamshire
2023.06 - 2023.10
- Assisted in stock management, avoiding shortages during peak hours.
- Showcased creativity whilst developing seasonal drink menus.
- Respected punctuality and reliability thereby enhancing team morale.
- Adapted quickly to high-pressure situations, ensuring prompt service delivery.
- Maintained clean, hygienic workstation for enhanced café environment.
- Enhanced customer satisfaction by providing efficient, friendly service.
Crew Member
McDonald's
Lincoln, Lincolnshire
2021.12 - 2023.06
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering evenings, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
Education
GCSEs - English Literature, Language, Mathematics, Science, Health and Social Care, Sport and Spanish
Tuxford Academy
Tuxford, Nottinghamshire 09/2016 - 06/2021
NVQ Level 3 - Health and Social Care
Lincoln College
Lincoln, Lincolnshire 09/2021 - 06/2022
NVQ Level 1 - Catering
Lincoln College
Lincoln, England 09/2022 - 06/2023
Skills
- Pricing and costing reports
- Detailed sales reports analysis
- Daily reports and checklists
- Product knowledge
- Order processing
Timeline
Customer service administrator
DGS Group
2024.10 - Current
Counter staff member
Oaklands and Son
2023.10 - 2024.11
Counter staff member
The Coffee Chain
2023.06 - 2023.10
Crew Member
McDonald's
2021.12 - 2023.06
GCSEs - English Literature, Language, Mathematics, Science, Health and Social Care, Sport and Spanish
Tuxford Academy
09/2016 - 06/2021
NVQ Level 3 - Health and Social Care
Lincoln College
09/2021 - 06/2022
NVQ Level 1 - Catering
Lincoln College
09/2022 - 06/2023