Zoe Stella Bates
Southport,United Kingdom
Summary
Hard-working Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
22
22
years of professional experience
Work history
Team Leader
Together Trust, Specialist Day Service Provision
Stockport, Manchester
2024.09 - 2026.01
- Managed a team of 15 staff while supporting 11 service users with tailored assistance..
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
Senior Support Worker
Together Trust, Specialist Day Service Provision
Stockport, Manchester
2021.01 - 2024.09
- Supervised staff, producing weekly rotas to ensure adequate coverage.
- Executed health and safety documentation to uphold compliance standards.
- Conducted inductions for new staff, facilitating smooth transitions into roles.
- Facilitated monthly staff meetings to enhance communication and professional development.
Senior Support Worker
Together Trust, ASD Youth Club
2019.01 - 2024.09
- Facilitated safe, secure environment for children ages 4-11 diagnosed with ASD to express themselves and engage socially.
Community Support Worker
Together Trust, Newbridge
Stockport, Manchester
2017.10 - 2021.01
- Supported young individuals with diverse disabilities at Newbridge Centre and in community settings.
- Adhered to care plans, policies, and procedures throughout the service delivery.
- Assisted with personal care, meal preparation, daily activity setup, and medication administration.
Catering Assistant/Head Cashier
Philpotts
Manchester
2015.05 - 2017.10
- Supported managers in daily business operations to enhance efficiency.
- Produced large orders daily for clients, ensuring timely delivery.
Maintained strict adherence to food hygiene and health and safety regulations.
Supervisor/Function Manager
Rain bar, JW LEES
Manchester
2014.07 - 2015.05
- Assisted managers in ensuring smooth daily operations of the business.
- Provided exceptional customer service to all guests consistently.
Coordinated first-floor bar for diverse events, including weddings.
Collaborated with clients on organising food, decorations, and live music/DJs.
Letting negotiator/Property management
Allison and co
Manchester
2012.06 - 2014.07
- Sales and customer service-focused role, general administrative tasks, conducting viewings, check-ins, completing inventories, periodic property inspections, check-outs, organising maintenance, capturing marketing images and delivering exceptional customer service to all landlords and tenants.
Manager on Duty
Pizza Express
2008.07 - 2012.06
- Executed daily management of business functions, including opening and closing restaurant..
Operated computer applications like Cater Wide and The People System effectively.
Supported front of house operations to enhance customer experience.
Addressed customer complaints promptly to sustain loyalty.
Developed rotas for a workforce of up to 40 individuals, ensuring operational efficiency.
Established forecasts and managed budgets for financial oversight.
Supervisor
Red Sands
Southport, Sefton
2007.07 - 2008.07
- Assumed managerial responsibilities during Manager's absence, overseeing cash reconciliation, bar operations, stock procurement, and event organisation to enhance sales performance for business.
Administrator
Bates Farms and Dairies
Southport, Sefton
2003.09 - 2007.01
- Processed orders and issued invoices to ensure timely financial transactions.
- Conducted cash handling and counting to maintain accurate financial records.
Education
Level 3 Diploma - Adult Care
Together Trust
Makaton Level 1 & 2 - undefined
First Aid - undefined
Level 3 BTEC National Certificate - Early Years
Level 2 Sports Diploma - undefined
GCSE - Math's and English
Skills
- Knowledge sharing
- Autonomous decision-making
- Crisis management
- Team development
- Compassionate leadership
- Proactive approach to changes
- Positive attitude under pressure
Affiliations
- Netball
- Hikes
- Travelling
- Eating out
- Rounders
- Renovating properties
Timeline
Team Leader
Together Trust, Specialist Day Service Provision
2024.09 - 2026.01
Senior Support Worker
Together Trust, Specialist Day Service Provision
2021.01 - 2024.09
Senior Support Worker
Together Trust, ASD Youth Club
2019.01 - 2024.09
Community Support Worker
Together Trust, Newbridge
2017.10 - 2021.01
Catering Assistant/Head Cashier
Philpotts
2015.05 - 2017.10
Supervisor/Function Manager
Rain bar, JW LEES
2014.07 - 2015.05
Letting negotiator/Property management
Allison and co
2012.06 - 2014.07
Manager on Duty
Pizza Express
2008.07 - 2012.06
Supervisor
Red Sands
2007.07 - 2008.07
Administrator
Bates Farms and Dairies
2003.09 - 2007.01
Makaton Level 1 & 2 - undefined
First Aid - undefined
Level 3 BTEC National Certificate - Early Years
Level 2 Sports Diploma - undefined
GCSE - Math's and English
Level 3 Diploma - Adult Care
Together Trust