Teresa Payne
Sudbury ,Suffolk
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
24
24
years of professional experience
Work history
Team leader
Anchor
Sudbury, Suffolk
2019.09 - Current
- Led team in executing daily operational tasks to ensure smooth workflow.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Administration of residents medication.
- Arrange GP and Hospital appointments
- Update Care plans
- Work as a team.
Head cook
Caring Homes
Sudbury, Suffolk
2013.03 - 2019.07
- Prepared diverse range of meals in compliance with dietary requirements and preferences. 2.Managed kitchen operations to ensure high standards of food safety and hygiene. 3.Supervised kitchen staff to maintain efficient workflow and productivity during peak hours. 4.Created and implemented new menu items to enhance dining experience and customer satisfaction. 5.Trained new team members on cooking techniques and kitchen protocols to promote consistency. 6.Collaborated with suppliers to source high-quality ingredients for meal preparation. 7.Maintained inventory of kitchen supplies and equipment to ensure proper functioning. 8.Conducted regular quality checks on finished dishes to ensure presentation and taste met expectations.
- Created visually appealing dishes, impressing both customers and management.
- Handled special dietary requests skilfully whilst maintaining taste and presentation of dishes.
- Worked closely with service staff for timely delivery of orders, improving overall dining experience.
- Implemented food safety regulations to uphold superior culinary environment.
- Planned menus in coordination with dietary requirements, resulting in healthier options for patrons.
- Ensured smooth operation of the kitchen by training junior cooks efficiently.
- Maintained high standards of hygiene for better kitchen performance.
- Prioritised cleanliness within work area preventing cross-contamination issues.
- Managed stock control effectively to minimise waste within the kitchen environment.
- Purchased quality produce to ensure the best ingredients were used in every dish.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
Shop assistant
Floors and snores
Sudbury, Suffolk
2012.09 - 2013.02
- Assisted customers in selecting flooring products by providing detailed information about features and benefits.
- Processed customer transactions accurately and efficiently using point-of-sale systems and cash handling procedures.
- Responded to customer inquiries and resolved complaints in a professional manner to ensure satisfaction.
- Handled queries regarding products, providing detailed information as necessary.
- Conducted price checks at request of customers for clear communication on cost.
- Collaborated effectively with team members during busy periods.
- Greeted every customer warmly, promoting friendly atmosphere.
- Handled cash register efficiently, ensuring accurate transactions.
- Assisted customers in finding desired items to enhance their shopping experience.
- Coordinated closely with management on shop floor layouts and visual merchandising.
Activity coordinator
Caring Homes
Sudbury , Suffolk
2010.03 - 2012.08
- Coordinated diverse activities and events to enhance resident engagement and wellbeing.
- Developed and implemented structured programmes that catered to individual interests and abilities.
- Collaborated with staff to ensure smooth operation of daily activities and events for residents.
- Evaluated resident feedback to continuously improve activity offerings and overall satisfaction.
- Maintained accurate records of attendance and participation in various activities and events.
- Organised special events and outings to provide enriching experiences for residents and their families.
- Organised special events to celebrate holidays and birthdays.
- Regularly updated families on their loved ones' involvement in activities, ensuring peace of mind.
- Acted as a liaison between participants and family members advocating for the best interests of those involved.
- Managed activity schedule to ensure smooth running of events.
- Tailored activities to meet needs of elderly service users and increase accessibility.
Pre school manager
Springfields
Sudbury , Suffolk
2001.09 - 2010.09
- Managed daily operations of preschool ensuring compliance with educational standards and regulations.
- Supervised and trained staff members enhancing team performance and instructional quality.
- Collaborated with parents and caregivers to support children's learning and wellbeing.
- Organised community events promoting preschool and strengthening community relationships.
- Evaluated and assessed children's progress providing feedback to parents on developmental milestones.
- Implemented health and safety protocols ensuring a safe environment for children and staff.
- Led strategic planning initiatives aligning preschool goals with community educational needs.
- Implemented creative learning strategies, sparking curiosity and interest among children towards studies.
- Boosted children's cognitive development with interactive learning activities.
- Created and maintained welcoming, safe and tidy space to promote children's development.
- Set up equipment and materials ahead of recreational activities.
- Maintained records of children's daily activities, meals and medications administered.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
- Engaged children in stimulating learning-based activities and games.
- Read stories and lead activities to help children build foundational learning skills.
Education
GCSEs - English, history, math, science, cooking, art
Sudbury upper school
Sudbury 07.1986
Skills
- Risk assessment knowledge
- Leadership proficiency
- Tolerance and patience
- Policy implementation and enforcement
- Knowledge sharing
- Communication excellence
- Constructive criticism
- Stock management
- Training and Development
- Disciplinary procedures
- Staff appraisals
- Employee performance reviews
- Personnel training
- Report-writing
- Time efficiency
- Initiative taking