Zoe Standen
Tunbridge Wells,Kent
Summary
Strategic Sales Leader with deep expertise in team management and sales strategy. Skilled in budget planning, financial management, and sales forecasting, with a focus on deal structuring and negotiation. Enhances customer relationships and performance through targeted sales training, driving business goals with effective stock management and communication.
Overview
1
1
Certification
5
5
years of post-secondary education
20
20
years of professional experience
Work history
Sales Manager New & Used Cars
Hendy Mazda
2023.05 - 2026.07
- Developed and implemented sales strategies that maximised revenue generation.
- Led and inspired sales team to achieve consistent sales and profitability targets.
- Managed departmental budgets, sales forecasting, and performance reporting for informed decision-making.
- Coach and mentor team members, supporting their professional development.
- Structure and negotiate vehicle finance and sales deals.
- Monitor stock levels and maximise stock turn for optimum profitability.
- Ensure compliance with FCA regulations and manufacturer standards.
Assistant Manager
Lifestyle/Hendy Ford
2013.01 - 2023.01
- Worked closely with management to exceed sales and customer satisfaction targets.
- Delivered sales training and coaching to improve individual and team performance.
- Cultivated lasting customer relationships while resolving escalated enquiries to enhance customer experience.
- Supported daily management of busy dealership sales department, ensuring smooth operations and customer satisfaction.
- Coordinated staff rotas and evaluated team performance to optimise workflow and resource allocation.
- Supported budgeting, forecasting, stock purchasing and stock turn management.
Sales Advisor
Lifestyle Ford
2007.01 - 2013.01
- Consistently achieved and exceeded personal sales targets.
- Advised customers on vehicle, finance, and accessory options, facilitating informed purchasing decisions.
- Delivered exceptional customer service, enhancing customer satisfaction during vehicle sales process.
- Generated repeat business by providing tailored customer care and fostering strong relationships.
- Maintained excellent product knowledge and sales compliance standards.
Education
GCSEs - English, Mathematics, Science, Drama
Tunbridge Wells High School
1998.01 - 2003.01
Skills
- Sales Leadership
- Sales Coaching
- Team Management & Motivation
- Sales Forecasting
- Deal Structuring & Negotiation
- Budget Planning & Financial Management
- Stock Buying & Stock Turn Management
- Rota Planning
- Customer Relationship Management
- Performance Management
- Commercial Awareness
- Adaptability
- Self-Motivated & Results Driven
- Communication & Interpersonal Skills
Certification
- Management Development Programme – Successfully Completed (12-month programme)
- Motability Specialist – Vehicle Sales
- FCA (Financial Services Authority) Certified
- Ford Sales Training – Henry Ford College
References
Available upon request.
Personal Details
- Date of Birth: 23 January 1987
- Nationality: British
- Marital Status: Married
Affiliations
- Hiking and Walking
- Traveling
- Food & Dining
Timeline
Sales Manager New & Used Cars
Hendy Mazda
2023.05 - 2026.07
Assistant Manager
Lifestyle/Hendy Ford
2013.01 - 2023.01
Sales Advisor
Lifestyle Ford
2007.01 - 2013.01
GCSEs - English, Mathematics, Science, Drama
Tunbridge Wells High School
1998.01 - 2003.01