Zoe Petrou
London ,City of London
Summary
Confident, well-presented and highly motivated individual with a strong work ethic and a natural ability to connect with people. Experienced in customer-facing roles, I bring a calm, professional and friendly approach while maintaining high standards and strong attention to detail.
I am organised, reliable and proactive, able to manage responsibilities efficiently while delivering excellent customer service. Known for my positive attitude and perfectionist approach, I take pride in creating a welcoming experience and building strong relationships with clients. I am eager to contribute, learn, and consistently perform to a high standard.
Overview
2
2
years of professional experience
Work history
Receptionist
Soma Therapy Rooms
London , City of London
2024.01 - Current
Managed bookings through phone and Treatwell system, ensuring accurate and efficient appointment scheduling.
Provided professional and welcoming experience for customers, creating calm and comfortable environment with refreshments and support.
Handled enquiries confidently, maintaining friendly and composed communication with diverse clients.
Hair braider
Self employed
London , Greater London
2024.01 - 2025.09
Provided professional hair braiding services to a range of clients, building a loyal customer base through high-quality work and a friendly, reliable approach. Managed bookings and communicated with clients to understand their preferences, ensuring a personalised experience.
Handled payments, organised appointments, and maintained a clean and comfortable environment. Demonstrated strong attention to detail and a perfectionist approach to work, ensuring consistently high standards. Managed time effectively and balanced multiple clients while delivering reliable, high-quality results.
Retail assistant
H&M
London , Greater London
2024.10 - 2025.02
Delivered excellent customer service by assisting a wide range of customers, creating a welcoming and positive shopping experience. Communicated confidently to understand customer needs and provide suitable product recommendations, helping to drive sales and overall satisfaction.
Maintained a clean, organised and visually appealing store environment, ensuring high standards at all times. Supported stock replenishment and handled tasks efficiently in a fast-paced setting while working both independently and as part of a team. Demonstrated reliability, strong work ethic, and a proactive approach to all responsibilities.
Education
Level 3 Diploma in Media (In progress) - Media studies
City and Islington College
London 09/2024 -
Skills
- Excellent customer service and communication
- Strong organisation and time management
- Ability to work in fast-paced environments
- Professional and well-presented
- Attention to detail and high standards (perfectionist approach)
- Confident handling a wide range of customers
- Teamwork and independent working
- Problem-solving and adaptability
Creative writing
I enjoy writing and storytelling, which helps me maintain strong communication skills and a high level of attention to detail.
Creative styling
I have a keen interest in fashion and beauty trends, focusing on the technical and artistic aspects of styling and intricate detail work.
Health & Fitness
I am a regular gym-goer, which has developed my personal discipline, resilience, and energy levels for busy environments.
Culinary Arts
I enjoy cooking and baking, hobbies that require precision, following complex instructions, and effective time management.
References
References available upon request.
Timeline
Retail assistant
H&M
2024.10 - 2025.02
Receptionist
Soma Therapy Rooms
2024.01 - Current
Hair braider
Self employed
2024.01 - 2025.09
Level 3 Diploma in Media (In progress) - Media studies
City and Islington College
09/2024 -