Summary
Overview
Work history
Education
Skills
Timeline
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Zoe Millward

Cardiff

Summary

A dedicated professional with a strong foundation in empathy and compassion, adept at being deeply present and attuned to clients' emotional and physical states. Demonstrates a calm and grounded presence, essential for maintaining a healing environment, while possessing emotional resilience crucial for supporting clients who are seriously ill or emotionally distressed. Committed to fostering well-being through attentive care and support.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work history

Beauty Therapist

Goji
Cardiff
01.2023 - 07.2025
  • Utilised unique reflexology practices for holistic wellbeing benefits.
  • Implemented hygienic practices to maintain a clean treatment space.
  • Assured safe tanning procedures, reducing skin damage risks.
  • Collaborated with team members to organise successful promotional events.
  • Conducted comprehensive skin analysis for tailored treatment plans.
  • Enhanced salon reputation with high-quality manicure and pedicure services.
  • Increased client comfort by applying gentle waxing methods.
  • Maintained professional client records for effective treatment tracking.

Spa Therapist

St.Davids Hotel and Spa
Cardiff
01.2022 - 07.2024
  • Contributed to a calm, serene environment with professional conduct and respectful communication.
  • Enhanced team productivity by actively participating in staff meetings and trainings.
  • Administered body treatments by explaining procedures to clients.
  • Displayed empathy towards clients dealing with physical discomfort or emotional stress through attentive listening skills.
  • Performed skin analysis tests, leading to more targeted treatment plans.
  • Kept treatment rooms and communal spa areas spotlessly clean, maintaining a high quality environment.
  • Showcased new treatments, promoting add-on sales and customer upgrades for increased spa profitability.
  • Provided relaxing, therapeutic massages for stress reduction and health promotion.
  • Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments.

Education

Diploma of Higher Education in Healthcare and Well -

Cardiff Metropolitan University
Cardiff
09.2022 - 06.2025

GCSEs -

Cardiff High School
Cardiff

Skills

  • Empathy and Compassion
    Being deeply present and attuned to your client’s emotional and physical states
  • Calm and Grounded Presence
    Maintaining a peaceful and focused demeanor to support a healing environment
  • Emotional Resilience
    Especially important when working with clients who are seriously ill, in pain, or emotionally distressed

Timeline

Beauty Therapist

Goji
01.2023 - 07.2025

Diploma of Higher Education in Healthcare and Well -

Cardiff Metropolitan University
09.2022 - 06.2025

Spa Therapist

St.Davids Hotel and Spa
01.2022 - 07.2024

GCSEs -

Cardiff High School

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Zoe Millward