Zoe Duncan
Tibberton,Gloucester
Summary
Highly skilled professional with expertise in decision making, care planning, and health and safety protocols. Demonstrates exceptional time-management and remains calm under pressure, ensuring professionalism in all clinical documentation. Adept at creative thinking and conducting NHS Health Checks, with a commitment to delivering high-quality patient care.
Overview
6
6
years of professional experience
4026
4026
years of post-secondary education
Work History
Care support worker
Extra Care
Gloucester, Gloucestershire
12.2024 - Current
- Support or assistance with medication , include full administration via several routes such as oral, eye , ear , patches and skin.
- Support or assistance with personal care which may include washing , dressing , bathing , oral hygiene, supporting people to use toilet facilities or supporting with incontinence pads, supporting on/off with commode/toilet.
- Provide all aspects of domiciliary care to our residents including both physical, personal care and support with social activities.
- Promoting and supporting the physical, emotional and well-being of our residents.
- Encourage independence and self-belief.
- To provide all aspects of care and support ( as documented in the individuals care plan ) for residents in accordance with their assessed needs.
Administrative assistant
Gloucestershire NHS Foundation Trust
Gloucester, Gloucestershire
01.2023 - 12.2024
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Assisted with infection control through social distancing and PPE wearing.
- Analysed data and information to identify issues and create tailored solutions.
- Completed duties to deliver on targets with accuracy and efficiency.
- Kept appropriate stock levels to match expected demand.
- Carried out day-to-day duties accurately and efficiently.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Handled chemicals and waste in line with COSHH regulations.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Radiographic Care Assistant
Thirlestaine Breast Centre
Cheltenham, Gloucestershire
01.2022 - 12.2023
- Provided emotional support to patients, improving their mental wellbeing.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Collaborated with healthcare team for effective patient care delivery.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Collaborated with multidisciplinary teams to provide comprehensive cancer care.
- Collaborated with oncologists, contributing to comprehensive cancer care plans.
- Supported clients undergoing cancer treatments to relieve side effects and pain.
Emergency Health Care Assistant
Gloucestershire NHS Foundation Trust
Gloucester, Gloucestershire
06.2021 - 12.2022
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Thoroughly sterilised and sanitised clinical equipment and accessories.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Maintained confidentiality and compliance standards for optimised patient care.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Safely and securely transported patients using hoists and wheelchairs.
- Administered blood tests and blood pressure checks.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Kept patient environments clean and neat following optimum hygiene standards.
- Worked closely with nurses to maintain optimum levels of communication.
Health Care Assistant - Outpatients
Gloucestershire NHS Foundation Trust
Gloucester, Gloucestershire
06.2019 - 06.2021
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Adapted to service users' needs and requests to maintain personalised care.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Safely escorted patients during medical appointments and hospital visits.
- Administered blood tests and blood pressure checks.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Worked closely with nurses to maintain optimum levels of communication.
Education
Scottish Qualifications Certificate - English
Glenrothes High School
Fife Aug 2012 - 08.2012
Scottish Qualifications Certificate - Maths
Glenrothes High School
Fife Aug 2012 - 08.2012
Skills
- Decision making
- Care planning
- Health and safety protocols
- Time-management
- Calm under pressure
- Professionalism
- Clinical documentation
- Creative thinking
- NHS Health Checks
Timeline
Care support worker
Extra Care
12.2024 - Current
Administrative assistant
Gloucestershire NHS Foundation Trust
01.2023 - 12.2024
Radiographic Care Assistant
Thirlestaine Breast Centre
01.2022 - 12.2023
Emergency Health Care Assistant
Gloucestershire NHS Foundation Trust
06.2021 - 12.2022
Health Care Assistant - Outpatients
Gloucestershire NHS Foundation Trust
06.2019 - 06.2021
Scottish Qualifications Certificate - English
Glenrothes High School
Aug 2012 - 08.2012
Scottish Qualifications Certificate - Maths
Glenrothes High School
Aug 2012 - 08.2012
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