Zoe Bruce

• Handled reception opening and closing duties, ensuring operational smoothness
• Handled financial transactions using a cash float and electronic payment system
• Developed skills in working with Shireburn and Indigo systems
• Resolved customer inquiries and disputes personally
• Greeted callers with time-specific salutations and names
• Maintained accurate entries in the shift handover book

Work Internship

• I inspected all the rooms to make sure they were clean and ready for guests.
• I ensured all the rooms had everything in them for guests.
• I checked the mini fridge, coffee, tea, and milk for anything that had expired.

Work Experience

• I checked the guest in
• I made guest room keys
• Informed guests about hotel amenities and their locations
• Coordinated with housekeeping staff to ensure all rooms are clean, tidy, and guest-ready

Work Experience

• Welcomed guests upon arrival with confidence, ensured smooth check-in and allocated rooms using Opera PMS
• Operated Epos machines to process authorizations, payments, and refunds effectively
• Responded to phone inquiries for rates, availability, and bookings
• Managed online bookings during shifts and ensured detailed handover to the next team member
• Managed and resolved guest issues promptly, involving higher authorities if required
• Implemented solutions to ensure operational efficiency for handling guest air conditioning concerns effectively
• Ensured cleanliness and organization of rooms through effective communication with housekeeping staff
• Enhanced revenue streams by recommending room upgrades, excursions, and specialized charters
• Coordinated and verified transportation schedules
• Confirmed bookings and communicated dietary requirements to restaurant management

Work Experience

• I was allocated rooms that needed to be cleaned, either following a departure, or for guests staying for another night.
• I was responsible for ensuring that the rooms, windows, and balconies were clean and set up in accordance with SOPs.
• Making beds, and changing sheets and towels as necessary.
• Checking that all lights and equipment in the room were working properly.

Work Experience

• Carrying out general office tasks such as answering the phone, handling mail, banking, filing, and running errands.

Work Experience