Maria Serena Iovine
Burton upon Trent,United Kingdom
Summary
A multilingual professional with expertise in communication and customer service, proficient in Mac, Linux, and Windows operating systems. Qualified as an Ambulance EMT in Italy and possesses a full UK driving licence. Committed to leveraging technical skills and language proficiency to enhance organisational efficiency and client satisfaction.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
VR Facilitator
Virtual Reality Experience (VRE)
Stratford-Upon-Avon
2024.04 - 2025.04
- Provide assistance to customers trying Virtual Reality during events; set up and troubleshoot VR headsets and gadgets.
- Increased confidence in working with Virtual Reality and customer service.
Office Administrator
FastTrack Resources
Burton upon Trent
2022.04 - 2022.07
- Provide administrative and reception support to people looking for agency work.
- Increased confidence in working with database systems and customer service.
Cemetery Officer
East Staffordshire Borough Council - Stapenhill Cemetery
2020.06 - 2021.10
- Provide administrative support to funeral directors, memorial masons and members of the public face-to-face, over phone and emails.
- Provide assistance before, during and after burials.
- Increased confidence in working within a team and dealing with stressful situations.
Entry ITC, Cyber Security & Web Tester
OnTap Media
Burton upon Trent
2018.12 - 2021.08
- Web development tasks involving a variety of languages, apps and operating systems.
- Cyber Security basic tasks involving tools to make sure the website was secure.
- General hardware work: installation of RAM, DVD drives, SSD and HDD.
- Increased technical knowledge about web development and hardware repairs.
Education
BSC (Hons) - Cyber Security
University of Derby
Derby 2022.09 - 2025.08
Network Security -
Althaus Digital
2022.01 - 2022.04
HE Certificate - Computing and IT
Open University
2020.02 - 2021.07
A Level equivalent - Accountancy
ITC F. Laparelli, Italy
2002.09 - 2007.07
Skills
- Excellent communication skills
- Knowledge of Mac, Linux, Windows
- Knowledge of Office package
- European Computer Driving Licence (ECDL)
- Qualified Ambulance EMT (Italy)
- Full UK Driving Licence
- Database management
- Time efficiency
- Customer Service
- Timekeeping and scheduling
- Right of Work in the UK
Affiliations
- Football, animal care, languages, writing, composing music.
Certification
2023: Numeracy skills (D2 - algebra, measurement and geometry) (University of Derby).
2023: Numeracy skills (D1, fundamentals) (University of Derby).
2021: NDG Linux unhatched course (Cisco).
2020: Networking essentials (Cisco).
2019: Introduction to cyber security: stay safe online (Open University-CPD).
2019: Pet First Aid (PDSA)
Languages
English
Proficient (C2)
Italian
Native
French
Intermediate (B1)
Spanish
Intermediate (B1)
Russian
Intermediate (B1)
Finnish
Beginner (A1)
Custom
I have been living in the UK since 2013 and I have been granted the Settled Status in 2019; proof of my Settled Status is available via a shared code on the UK Government website. I also have an up-to-date online Enhanced DBS check.
Timeline
VR Facilitator
Virtual Reality Experience (VRE)
2024.04 - 2025.04
BSC (Hons) - Cyber Security
University of Derby
2022.09 - 2025.08
Office Administrator
FastTrack Resources
2022.04 - 2022.07
Network Security -
Althaus Digital
2022.01 - 2022.04
Cemetery Officer
East Staffordshire Borough Council - Stapenhill Cemetery
2020.06 - 2021.10
HE Certificate - Computing and IT
Open University
2020.02 - 2021.07
Entry ITC, Cyber Security & Web Tester
OnTap Media
2018.12 - 2021.08
A Level equivalent - Accountancy
ITC F. Laparelli, Italy
2002.09 - 2007.07