Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
Custom
Timeline
Generic

Maria Serena Iovine

Burton upon Trent,United Kingdom

Summary

A multilingual professional with expertise in communication and customer service, proficient in Mac, Linux, and Windows operating systems. Qualified as an Ambulance EMT in Italy and possesses a full UK driving licence. Committed to leveraging technical skills and language proficiency to enhance organisational efficiency and client satisfaction.

Overview

6
6
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work history

VR Facilitator

Virtual Reality Experience (VRE)
Stratford-Upon-Avon
04.2024 - 04.2025
  • Provide assistance to customers trying Virtual Reality during events; set up and troubleshoot VR headsets and gadgets.
  • Increased confidence in working with Virtual Reality and customer service.

Office Administrator

FastTrack Resources
Burton upon Trent
04.2022 - 07.2022
  • Provide administrative and reception support to people looking for agency work.
  • Increased confidence in working with database systems and customer service.

Cemetery Officer

East Staffordshire Borough Council - Stapenhill Cemetery
06.2020 - 10.2021
  • Provide administrative support to funeral directors, memorial masons and members of the public face-to-face, over phone and emails.
  • Provide assistance before, during and after burials.
  • Increased confidence in working within a team and dealing with stressful situations.

Entry ITC, Cyber Security & Web Tester

OnTap Media
Burton upon Trent
12.2018 - 08.2021
  • Web development tasks involving a variety of languages, apps and operating systems.
  • Cyber Security basic tasks involving tools to make sure the website was secure.
  • General hardware work: installation of RAM, DVD drives, SSD and HDD.
  • Increased technical knowledge about web development and hardware repairs.

Education

BSC (Hons) - Cyber Security

University of Derby
Derby
09.2022 - 08.2025

Network Security -

Althaus Digital
01.2022 - 04.2022

HE Certificate - Computing and IT

Open University
02.2020 - 07.2021

A Level equivalent - Accountancy

ITC F. Laparelli, Italy
09.2002 - 07.2007

Skills

  • Excellent communication skills
  • Knowledge of Mac, Linux, Windows
  • Knowledge of Office package
  • European Computer Driving Licence (ECDL)
  • Qualified Ambulance EMT (Italy)
  • Full UK Driving Licence
  • Database management
  • Time efficiency
  • Customer Service
  • Timekeeping and scheduling
  • Right of Work in the UK

Affiliations

  • Football, animal care, languages, writing, composing music.

Certification

2023: Numeracy skills (D2 - algebra, measurement and geometry) (University of Derby).

2023: Numeracy skills (D1, fundamentals) (University of Derby).

2021: NDG Linux unhatched course (Cisco).

2020: Networking essentials (Cisco).

2019: Introduction to cyber security: stay safe online (Open University-CPD).

2019: Pet First Aid (PDSA)

Languages

English
Proficient (C2)
Italian
Native
French
Intermediate (B1)
Spanish
Intermediate (B1)
Russian
Intermediate (B1)
Finnish
Beginner (A1)

Custom

I have been living in the UK since 2013 and I have been granted the Settled Status in 2019; proof of my Settled Status is available via a shared code on the UK Government website. I also have an up-to-date online Enhanced DBS check.

Timeline

VR Facilitator

Virtual Reality Experience (VRE)
04.2024 - 04.2025

BSC (Hons) - Cyber Security

University of Derby
09.2022 - 08.2025

Office Administrator

FastTrack Resources
04.2022 - 07.2022

Network Security -

Althaus Digital
01.2022 - 04.2022

Cemetery Officer

East Staffordshire Borough Council - Stapenhill Cemetery
06.2020 - 10.2021

HE Certificate - Computing and IT

Open University
02.2020 - 07.2021

Entry ITC, Cyber Security & Web Tester

OnTap Media
12.2018 - 08.2021

A Level equivalent - Accountancy

ITC F. Laparelli, Italy
09.2002 - 07.2007
Maria Serena Iovine