Zoe Birchall
Manchester ,Greater Manchester
Summary
Dedicated Veterinary Assistant with hands-on experience in animal examinations, treatments, and surgeries. Skilled in maintaining clean, safe environments, administering medications, and delivering compassionate animal care. Proficient in client communication and optimising daily clinic operations, ensuring high standards of care and support for animal health and well-being.
Overview
10
10
years of professional experience
Work History
Veterinary Care Assistant
RSPCA veterinary hospital
Salford , Greater Manchester
03.2022 - Current
- Handled animals safely and followed responsible care standards daily.
- Prepared cages for arrivals, providing food, water, and bedding.
- Explained procedures to pet owners and offered emotional support throughout visits.
- Disposed of clinical and hazardous waste following safety protocols.
- Sterilised clinical instruments and equipment to prevent infection risks.
- Administered medication to animals according to treatment plans precisely.
- Cleaned cages, equipment, and clinical areas to maintain hygiene.
- Assessed animal behaviour regularly, recorded changes, and escalated concerns.
- Treated common diseases and disorders with high-quality veterinary care.
- Provided post-operative care by monitoring recovery and managing pain relief.
- Communicated with customers to identify concerns and needs for care plans.
- Delivered first-class husbandry and welfare management to support animals.
- Managed veterinary supply stock levels and reordered when necessary.
- Assisted veterinarians during surgical procedures while maintaining sterile environments.
- Conducted regular checks on hospitalised animals and reported changes.
- Supported diagnostics by collecting samples for blood, urine, and faeces analysis.
- Facilitated admissions and discharges to support smooth pet and owner transitions.
- Completed pre-surgical assessments by taking vital signs and preparing surgery.
Warehouse Operative
Great Bear Distribution
Chadderton , Greater Manchester
02.2021 - 03.2022
- Picked and packed customer orders with accurate quality each shift.
- Completed daily warehouse duties with careful attention to safety standards.
- Supported team members with picking, packing, and processing tasks to speed flow.
- Maintained warehouse cleanliness and organised layouts to keep work areas safe.
- Followed workplace health and safety procedures to reduce operational risk.
- Exceeded daily productivity goals through accurate, efficient picking and packing.
Retail worker
Savers Health & Beauty
Salford , Greater Manchester
02.2019 - 02.2021
- Greet customers warmly to create positive in-store experiences.
- Keep shelves neat, clean, and organised using visual merchandising standards.
- Assist customers with product selection using detailed advice for their needs.
- Maintain a tidy, safe shopping space by following health and safety guidelines.
- Replenish items and organise displays to present stock professionally.
- Serve customers quickly during peak hours to reduce order waiting times.
- Close store by restocking shelves, cleaning tills, and counting cash.
- Work flexibly across departments to adapt to changing tasks and responsibilities.
- Ensure stores stay ready for daily demands by managing shift requirements.
Volunteer
Urban Jungle
Manchester , Greater Manchester
06.2016 - 06.2017
- Interact with customers and educate during visits at the public pet shop.
- Deliver animal enrichment activities to promote wellbeing during opening hours.
- Clean animal enclosures daily using approved routines to ensure animal health and safety.
- Distributed animal feed according to daily schedule.
- Restock the shop floor to keep displays full and orderly daily.
- Maintain shop-floor cleanliness through regular sweeping, organising, and waste removal routines.
Education
A-Levels - Animal care and management
Eccles & Walkden College
Salford 01-2017
GCSEs -
The Albion Academy
Salford 01-2015
Skills
- Animal handling and restraint
- Medication administration and monitoring
- Surgical assistance and equipment knowledge
- Sample collection and analysis
- Post-operative care and monitoring
- Medical record management
- Animal enrichment and behaviour understanding
- Waste management
- Patient care and emotional support
- Ability to work under pressure
- Customer service and team collaboration
- Dedication to animal welfare
Timeline
Veterinary Care Assistant
RSPCA veterinary hospital
03.2022 - Current
Warehouse Operative
Great Bear Distribution
02.2021 - 03.2022
Retail worker
Savers Health & Beauty
02.2019 - 02.2021
Volunteer
Urban Jungle
06.2016 - 06.2017
A-Levels - Animal care and management
Eccles & Walkden College
GCSEs -
The Albion Academy