Imogen Beales

• Educated pet owners about preventive measures against common diseases, promoting overall animal in the community health .
• Collaborated with the veterinary team on complex cases for successful outcomes.
• Kept a high standard of cleanliness and hygiene throughout the veterinary practice, through setting up and closing the theatre suite, ensuring appropriate protocol when sterilising theatre utensils, ordering and organising stock to help ensure the flow within the practice.
• Kept up to date with latest developments and protocols in veterinary science through continuous learning and development activities.
• Facilitated euthanasia processes when necessary, providing emotional support to grieving families.
• working in a close-nit team to ensure the best outcome for patients and clients.
• promptly running urine and blood tests so we can provide patients with the correct treatment as quickly as possible.
• Preparing animals for surgery, through helping with Pre-med administration, restraining for placing of IV canullas, intrubating then clipping and cleaning the surgery site
• Maintained clean and sterilised environment for prevention of cross-contamination.
• Handled patient records with diligence, ensuring data accuracy.
• Supported veterinarians in emergency situations to save lives and alleviate suffering.
• Communicated effectively with pet owners about treatment plans, fostering trust and satisfaction.
• Conducted routine check-ups, ensuring early detection of potential health issues.
• Offered compassionate care to distressed animals, promoting a calm environment.
• Assisted in dental treatments, preventing progression of oral diseases in pets.
• Provided post-operative care, aiding swift recovery of animals.
• Stock-checked medical supplies regularly, guaranteeing constant availability during emergencies.
• Managed the scheduling of appointments for efficient clinic operations.
• Cared for animals undergoing treatment and in temporary residence to minimise distress.
• Restrained or held animals during treatment, allowing veterinarian to carry out precise tasks.
• Carried out administrative activities to help veterinarian maintain up-to-date and accurate records.
• Controlled safe movements of animals to prevent injury and keep order within surgery.
• Stayed calm in veterinary emergencies and administered first aid in line with procedure.
• Monitored animal wellbeing throughout temporary residence, looking out for symptoms of other illnesses or injuries.
• Prepared animals for specific treatments or procedures to minimise risk of complications and cross contamination
• Delivering hard news to clients in a calm and compassionate manner and discussing the best outcome for their animal/pet.

• Answered and helped resolve enquiries from clients, vendors and general public.
• Delivered front of house duties with warm and professional manner.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Managed bookings using RXWorks software to schedule, cancel and re-arrange appointments.
• Reduced waiting times through effective time and resource management.
• Answered telephone calls compiling detailed notes and promptly forwarding as required.
• Kept the reception area clean and neat to give visitors a positive impression of the company.
• Kept communal areas of the practice clean and hygienic to promote a more neat and organised work environment.
• Ensured a good understanding of vaccine programmes.
• Developed a great understanding of how a veterinary practice is run day to day by completing my duties out front but also helping the whole team out back in areas that I could for example cleaning the kennels and prep area also helping with organising the practice to make the next day run more efficiently.
• I have experience and knowledge of booking patients according to the practice triage system.
• followed practice SOP to maintain a high standard of hygiene and often completed deep cleans.
• 
  

• Provide many different types of animals with food, water, daily exercise and stimulation to enhance wellbeing and maintain good health.
• Thoroughly assessed animals for existing injuries and conditions upon arrival to ensure consistent care was administered.
• Performed thorough daily cleaning tasks including sanitation of enclosures and surrounding areas according to endorsed internal policies and procedures.
• Provided medical assistance to animals awaiting veterinary care.
• Sourced grooming products to benefit animals with hair and skin conditions.
• Answered visitors questions in a professional manner to ensure they received the correct information.
• prepared the correct fresh food for the specific animal.
• performed the correct handling and restraint techniques for administering veterinary care and taking them to and from their exercise pens.
• worked in a team and independently completing tasks in the specific time frame.

• Provided an outstanding in-store experience through positive and attentive customer service.
• Keeping a clean and healthy work environment
• Time management skills, dividing my time throughout the shift to effectively include all the tasks that need to be completed.
• Managing stock
• Note taking, by listening and handwriting important information to be sent on
• Taking phone calls and communicating clearly with the recipient in a polite and clear manner
• Dealing with busy day to day
• Helping with technical difficulties, good knowledge of computer skills
• Organisational skills
• Reliable
• Maintained impeccably high standards store presentation and hygiene through cleaning.
• Worked energetically to maintain efficient operations during peak trading hours.
• Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
• Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
• Performed daily closing tasks ensuring security measures
• Fostered positive relationships with customers to enhance loyalty and retention.

Worked in multiple areas of P.A.C.T Animal sanctuary dealing with a wide range of animals completing tasks that would enhance the upkeep of their welfare, dealing with day to day workload, having open communication with permanent staff.

Completed 100+ hours of work placement at Canine Cuts Dog Groomers this intailed dealing with different breeds of dogs.

• Washing and drying the dogs
• Learning about different grooming tools
• Learning different grooming techniques
• Keeping the dogs welfare at an outstanding standard throughout the dogs visit
• General clean up and awareness of cross contamination
• Dealing with a tight time schedule
• Assisting with restraining the dogs in a correct and prompt manner