Zile Chen
London
Summary
Customer-focused and reliable professional with hands-on experience as a barista at Starbucks Reserve, bringing strong operational readiness to new roles. Familiar with the preparation of most classic coffee and beverage recipes, as well as the use of standard barista equipment, enabling a shortened training and onboarding period (with awareness that specific tools and procedures may vary by region). Proven ability to work efficiently in fast-paced environments, deliver high service standards, and collaborate effectively with team members, alongside strengths in communication, time management, and customer engagement.
Overview
3
3
years of professional experience
Work history
Barista
Starbucks Coffee
Chongqing, China
2024.04 - 2025.12
- Delivered high-quality customer service in a fast-paced retail environment, ensuring a welcoming and inclusive in-store experience.
- Prepared and served beverages and food in line with brand standards, maintaining efficiency and hygiene during peak hours.
- Worked collaboratively with team members to ensure smooth daily operations and a clean, well-organised environment.
- Took responsibility for merchandise wall display updates, adjusting visual layouts to support product promotion and seasonal campaigns.
- Organizing and delivering coffee workshops, introducing customers to coffee knowledge and enhancing brand engagement.
- Operation of a social media account, creating content to connect with online audiences and promote products, contributing to customer engagement and sales both online and in-store.
Stock Clerk
0086 Supermarket
London
2023.01 - 2023.06
- Responsible for restocking shelves and ensuring products were displayed neatly and in line with store standards.
- Checked product expiry dates and stock levels to maintain inventory accuracy and food safety.
- Assisted with organising storage areas and unloading deliveries efficiently.
- Supported team members with daily store operations during busy periods.
Education
Bachelor of Arts - Culture, Media and Creative Industries
King's College London
London, England 2021.09 -
Skills
- Beverage preparation and coffee knowledge
- Food safety, hygiene, and cleanliness standards
- Cash handling and POS system operation
- Team collaboration and coordination
- Customer-focused service mindset
- Multitasking under pressure
Affiliations
- Ultimate Frisbee
- Piano
Accomplishments
- Starbucks Partner of the Quarters (2 times)
- Starbucks Coffee Master/Black apron
- Starbucks Product Launch Ambassador
Timeline
Barista
Starbucks Coffee
2024.04 - 2025.12
Stock Clerk
0086 Supermarket
2023.01 - 2023.06
Bachelor of Arts - Culture, Media and Creative Industries
King's College London
2021.09 -