ZHENNAN PAN
Birmingham
Summary
“Results-driven professional with expertise in key account management and a proven track record of achieving sales growth in the telecommunications and retail industries. Skilled in CRM implementation, cross-functional collaboration, and devising client-focused strategies to exceed business objectives.”
Overview
4
4
years of professional experience
Work History
Key Account Sales Manager
HengTong Optic-Electronical technology group
07.2023 - 08.2024
• Led weekly review meetings with enterprise clients to strengthen relationships and identify growth opportunities.
• Monitored optical communication industry trends, presenting insights to inform strategic decisions.
• Achieved sales objectives across South America, Southeast Asia, and Mainland China, contributing to over 800K CNY in revenue.
• Secured a 4-million CNY 5G optical fiber cable project bid for an Indonesian operator.
• Spearheaded CRM system adoption, optimizing client interaction tracking and sales efficiency.
Store Sales Representative
Lego Retail Store
05.2021 - 07.2021
• Delivered exceptional customer service, earning commendation for outstanding work as an intern.
• Managed daily POS operations, including cash reconciliation and preparing detailed sales reports.
• Participated in training sessions, enhancing product knowledge and sales skills.
Website operator
Feiya Global Trade Ltd.
04.2020 - 07.2020
• Designed and executed online promotional campaigns, boosting website traffic by analyzing key traffic sources.
• Contributed to a 20% increase in Facebook and Instagram followers for fiber patch-cord products.
Education
Master of Arts - Science Management
University of Birmingham
Birmingham, BIR2025
Bachelor of Arts - Business Management
University of Newcastle Upon Tyne
Newcastle upon Tyne, NET06-2023
Skills
Technical Skills
Sales Process Optimization
CRM Systems Implementation
Financial Analysis
Telecommunications Industry Expertise
Soft Skills
Team Leadership
Strategic Planning
Customer Relationship Management
Accomplishments
• Independently developed 5 high-value clients (over 1 million CNY each).
• Enhanced digital brand presence, increasing online engagement by 30%.
• Won commendations for exceeding sales targets and delivering exceptional client service.
Languages
English
Professional Working
Mandarin
Native or Bilingual
Hobbies and interests
- Public Speaking
- Networking
- Investing
Linkedin URL:
- https://www.linkedin.com/in/zhennan-pan-02b661206/
Timeline
Key Account Sales Manager
HengTong Optic-Electronical technology group
07.2023 - 08.2024
Store Sales Representative
Lego Retail Store
05.2021 - 07.2021
Website operator
Feiya Global Trade Ltd.
04.2020 - 07.2020
Master of Arts - Science Management
University of Birmingham
Bachelor of Arts - Business Management
University of Newcastle Upon Tyne
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