EILEEN Bailey

• Coordinated delivery schedules, ensuring timely fulfilment of orders.
• Maintained detailed records of sales activities to aid future strategic planning.
• Educated customers about products or services for informed decision-making.
• Negotiated contracts to secure beneficial deals for the company.
• Implemented effective pricing strategies for competitive advantage.
• Provided post-sale support, fostering long-term customer loyalty.
• Enhanced customer satisfaction with prompt resolution of queries and issues.
• Identified potential business opportunities through industry research and analysis.
• Expanded client portfolio with diligent prospecting and networking.
• Fostered strong relationships by nurturing key accounts and providing exceptional customer service.
• Developed sales strategies for increased market share.
• Communicated regularly with clients through face-to-face and virtual meetings to maintain business.
• Facilitated project planning and execution, meticulously tracking timelines and managing

documentation for Harley-Davidson, Le Creuset, Sports Direct and NKD clients.

• Facilitated training sessions to ensure understanding of company policies.
• Provided ongoing support for new hires, resulting in higher job satisfaction levels.
• Implemented changes based on feedback from clients, resulting in greater satisfaction levels.
• Facilitated training sessions, enhancing team's product knowledge.
• Utilised CRM systems to streamline customer management processes.
• Managed key accounts to enhance recurring revenue streams.
• Mitigated risks by ensuring compliance with company policies and regulations during client interactions.
• Resolved escalated issues with detailed problem-solving skills.
• Managed sensitive information with utmost confidentiality, maintaining trust among all employees.
• Ensured smooth transition by coordinating all onboarding activities. Managed corporate accounts for Adobe in both the German and English markets, ensuring successful project delivery and client satisfaction
• Investigated and resolved an average of 20 complex customer issues per week
• Negotiated contracts and kept clients informed of process changes whilst dealing with upsells, renewals, and migration.
• Completed the full sales cycle.
• Educated customer about the GDPR and Acrobat Sign security architecture, security compliances and provided certificates where needed.

• Monitored client's credit situation closely, mitigating risks associated with late payments.
• Reduced business risk with stringent credit checks and assessment.
• Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
• Established effective payment plans to facilitate timely debt recovery.
• Resolved escalated issues efficiently, reducing potential damage to customer relationships.

• Managed front-of-house operations to maintain a high level of service.
• Met sales targets consistently by motivating the team towards achieving common goals.
• Implemented promotional initiatives for increased footfall during off-peak hours.
• Handled cash transactions accurately for financial integrity.
• Supported marketing campaigns, increasing brand visibility within the local community.
• Organised weddings

• Facilitated smooth client transactions for improved operational efficiency.
• Utilised CRM systems proficiently whilst managing a multitude of accounts simultaneously.
• Assisted in the implementation of new procedures to streamline customer complaints handling process.
• Boosted customer loyalty by offering tailored solutions to their concerns.
• Promoted customer satisfaction by addressing and resolving complex account issues.
• Resolved product or service problems, leading to increased customer retention rate.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Answered customer telephone calls promptly and improved on-hold wait times.

• Streamlined website structure with efficient SEO practices, enhancing user navigation.
• Worked closely with web development team to incorporate SEO best practices in coding and layout design.
• Conducted regular SEO audits to ensure optimum site performance.
• Improved website speed by optimising images and scripts for faster loading times.
• Employed analytics tools effectively, tracking changes in site traffic patterns after implementation of new strategies.
• Optimised website content to improve search engine rankings.
• Enhanced site visibility by implementing effective SEO strategies.
• Enhanced user experience by focusing on mobile-first strategy in PPC campaigns.
• Created compelling ad copy for improved click-through rates.
• Executed location targeting strategies for localised advertising campaigns.
• Ensured budget efficiency through regular monitoring and adjustments.
• Optimised landing pages for increased conversions.
• Managed Google AdWords account to optimise online presence.