Zeri Almeida
London,East Acton
Summary
I am a self-motivated, energetic, and hardworking kitchen porter with extensive experience the cleaning, I work effectively, within a team and individually using me own initiative. I believe that I will be an invaluable asset to any organization giving me experience dedication and the great.
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Multi-talented Waiter knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement. Outgoing Waiter eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner. Brings Seven years of fine dining experience. Enthusiastic School Social Worker specialising in crisis intervention and counselling, and able to provide behavioural assistance to help all students. Flexible and personable approach. Experienced in giving passengers safe, reliable transport. Careful to follow rules governing vehicle operations, speed and maintenance. History exceeding passenger expectations with service quality and speed. Reliable, safety-conscious, alert individual. Communicates politely and delivers excellent customer service. Uses exceptional time-management and navigation skills to maximise routes. Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.
Overview
8
8
years of professional experience
Work History
School Utilities Worker
The Eden SDA School
London, Harmondsworth
11.2022 - 11.2023
- Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
- Upheld reliable routines to minimise children's stress and anxiety.
- Created and maintained welcoming, safe and tidy space to promote children's development.
- Engaged children in stimulating learning-based activities and games.
- Set up equipment and materials ahead of recreational activities.
- Transported children to and from school in line with set schedule.
- Worked quickly to complete cleaning within allotted timeframes.
- Maximised durability of wooden furniture, applying furniture care products to prevent damage.
- Emptied and cleaned trash cans following procedures.
- Performed high-quality carpet cleaning services in buildings throughout dining and kitchen area.
- Championed health and safety practices for compliance with regulatory standards.
- Implemented and maintained stringent cleaning protocols to meet compliance standards.
- Conducted regular training sessions on GMP procedures, enhancing team competency and efficiency.
- Inspected production areas, identifying and rectifying potential cleanliness issues.
- Liaised with suppliers to source and evaluate new cleaning chemicals and tools for enhanced performance.
- Used assessment findings to action necessary care plan adaptations.
- Responded proactively to changing circumstances for optimised service user care.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
- Supported students, teachers and families during crisis situations.
- Worked with teachers to implement behavioural improvement plans based on established assessments.
- Collaborated with students, teachers, administrators, parents and outside agencies.
- Evaluated, assessed and diagnosed learning and social issues.
Delivery Driver
Getir
London, Acton
02.2019 - 01.2020
- Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
- Safely loaded and unloaded packages with zero material damage.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Carried heavy items to customers' desired location using best moving and handling practices.
- Completed deliveries with smile and patient, personalised service.
Waiter
Nando's
London, White City
01.2019 - 12.2019
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Practiced healthy and safety measures to comply with regulations.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Managed timing standards in food deliveries to minimise delays.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Attended to customer's needs proactively for first-class waiting service.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Coffee Bartender
Imperial China
London, China Town
02.2018 - 12.2018
- Maintained high sales averages by ordering and maintaining an accurate inventory of bar products.
- Designed and printed updated coffee menus, promoting seasonal specials and new blends.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Led regular coffee tasting sessions, showcasing new and seasonal blends with passion and expertise.
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Supported store management with recruiting, interviewing and hiring knowledgeable, competent baristas.
- Completed successful cash audits, correctly balancing till drawers and readying deposits for banking.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Decreased food waste through careful stock management, improving cafe sustainability and maximising revenue.
- Decreased coffee shop waste by designing effective signage for recycling and composting.
- Developed knowledge of regional teas and flavour profiles, making expert customer recommendations.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Built and nurtured customer loyalty by remembering personal preferences.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Described coffee blends and preparation to customers, assisting choices based on personal tastes.
Chef
Five Guys
London, White City
03.2017 - 08.2017
- Prevented allergen cross-contamination through meticulous food preparation, cooking and plating.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Monitored line work processes to ensure consistency in quality, quantity and presentation.
- Monitored kitchen staff and environments to ensure appropriate safety procedures were implemented.
- Minimised kitchen waste through effective recycling, composting and disposal systems.
- Collaborated effectively with kitchen and waiting staff to facilitate smooth, efficient service outcomes.
- Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
- Utilised proper cleaning techniques to sanitise counters and utensils, enabling safe preparation of raw produce.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Oversaw kitchen operations for in-house dining and outside catering events, maintaining reliable, quality food service.
- Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
- Directed kitchen workflow to meet high-volume needs in busy restaurant environment.
- Drafted and implemented new recipes to drive patron satisfaction.
- Sourced local and imported food and ingredients to fulfil menu needs.
- Curated seasonal menus to promote new business and encourage use of local vendors.
- Communicated with servers and FOH staff to maintain efficient workflow and address special requests.
- Mastered multitude of culinary techniques to demonstrate knife skills, innovative preparation methods and shortcuts.
- Communicated with patrons to promote friendly rapport and address grievances.
- Negotiated with vendors to source ingredients and supplies at cost-effective terms.
- Enforced safe food-handling, preparation and storage protocols to reduce risk of food-borne illnesses.
Kitchen Porter
Hare & Tortoise
London, Ealing Broadway
08.2016 - 12.2016
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Provided flexible working hours to meet demands of peak restaurant hours, maintaining excellent food service provisions.
- Verified adequate levels of produce and ingredient supplies, restocking low items to maintain kitchen operations.
- Checked dining area supplies and promptly replenished low stock.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Kept health and hygiene standards high, ensuring washed pots and cutlery were impeccably clean for service.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
Factory line worker
Moy Park
Northern Ireland , Dungannon
03.2016 - 06.2016
- Collaborated effectively with production teams to maintain excellent productivity and performance standards.
- Carried out picking and packing to production requirements, maintaining department dispatch speed.
- Covered shift breaks and other production areas to minimise disruptions.
- Ensured full compliance with health and safety regulations, including appropriate use and disposal of hazardous substances.
- Accurately labelled and packaged items.
- Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines.
- Operated machinery and equipment and conducted adjustments to meet safety measures.
Education
Some College (No Degree) - Business Management
University of Suffolk - London School of Commerce
London 01.2020
Some College (No Degree) - ECONOMIC
AN-NUR
DILI, TIMOR LESTE12.2008
Skills
- Domestic decorating
- Time management techniques
- Detail-orientated
- Operations analysis
- Lead management
- Safety protocols
Interests
HOBBY: , Playing chess and solving puzzle games. Drawing, sketching, and painting. Organising events in the community. Being involved with charities. Joining social, environmental. Involved in local clubs, classes, and groups.
Languages
Tétum
Native
English
Upper intermediate
A1
Indonesian
Proficient
C2
Korean
Elementary
A2
Portuguese
Intermediate
B1
Malay
Advanced
C1
Timeline
School Utilities Worker
The Eden SDA School
11.2022 - 11.2023
Delivery Driver
Getir
02.2019 - 01.2020
Waiter
Nando's
01.2019 - 12.2019
Coffee Bartender
Imperial China
02.2018 - 12.2018
Chef
Five Guys
03.2017 - 08.2017
Kitchen Porter
Hare & Tortoise
08.2016 - 12.2016
Factory line worker
Moy Park
03.2016 - 06.2016
Some College (No Degree) - Business Management
University of Suffolk - London School of Commerce
Some College (No Degree) - ECONOMIC
AN-NUR
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