Seweryn Lastowski
Summary
Ambitious and customer-focused professional with a strong drive to excel in every challenge. Delivers exceptional customer service through excellent communication, multitasking, and problem-solving skills while remaining calm and professional in high-pressure environments. Known for maintaining a respectful and positive approach towards colleagues, customers, and team members alike. Experienced in working with diverse clientele and building a reputation for reliability, professionalism, and emotional intelligence. Keen to learn, achieve, and progress continuously, while remaining open to new career opportunities and professional development within customer-focused industries.
Overview
7
7
years of professional experience
Work History
Customer Service Representative / Warehouse
Global parts
11.2023 - Current
- Deliver professional customer support through in-person, telephone, email, and online communication channels.
- Resolve customer queries efficiently while maintaining high standards of professionalism and customer satisfaction.
- Managed challenging customer situations with confidence, patience, and emotional intelligence to achieve positive outcomes.
- Maintained a calm and professional approach when dealing with difficult customers in fast-paced environments.
- Worked long shifts while consistently delivering high levels of customer service and maintaining attention to detail.
- Coordinated with multiple departments to ensure accurate and timely order fulfilment.
- Demonstrated strong problem-solving and communication skills while handling multiple responsibilities under pressure.
- Picked orders to meet productivity targets.
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Picked customer orders accurately, ensuring timely dispatch and customer satisfaction.
- Loaded and unloaded goods from delivery vehicles, adhering to strict safety protocols.
Hospitality Staff
Hospitality at Stadiums
01.2020 - 01.2023
- Delivered exceptional guest service in high-pressure hospitality environments during major sporting and live events.
- Provided premium customer service to VIP guests and visitors in exclusive hospitality areas, ensuring a professional and personalised experience.
- Assisted large volumes of international guests while maintaining professionalism, composure, and excellent service standards.
- Managed customer requests and resolved issues efficiently to ensure positive guest experiences.
- Worked collaboratively within teams to deliver seamless hospitality operations in fast-paced environments.
- Adapted quickly to changing situations while maintaining high standards of customer care and presentation.
- Developed strong communication and interpersonal skills through interaction with diverse customers from a wide range of cultural backgrounds.
- Worked at prestigious venues including Emirates Stadium, Wembley Stadium, Twickenham Stadium and Royal Ascot
Education
A-Levels - Biology, Chemistry, Business
Isleworth & Syon school
Isleworth, HNS2019
GCSEs - English, Maths, Science, Business
Isleworth & Syon school
Isleworth, HNS01-2017
Skills
- Delivering premium customer service in fast-paced environments
- Managing difficult customer situations calmly and professionally
- Maintaining high personal presentation standards
- Working effectively within diverse teams
- Adapting quickly to changing operational demands
- Confident verbal communication with international customers
extra info
- Od Rafala
Additional Information
- Full UK work rights
- Valid passport and willing to travel internationally
- Flexible to work shifts, weekends, holidays, and overnight schedules
- Comfortable working in fast-paced, customer-facing environments
- Confident working with customers from diverse cultural backgrounds
- Strong personal presentation and professional communication skills
- Able to remain calm and professional under pressure
- Excellent team player with a positive and adaptable attitude
- Able to swim and meet cabin crew safety requirements
- Fire Safety Certified with understanding of emergency procedures and workplace safety protocols
- English fluent, Polish fluent
Timeline
Customer Service Representative / Warehouse
Global parts
11.2023 - Current
Hospitality Staff
Hospitality at Stadiums
01.2020 - 01.2023
A-Levels - Biology, Chemistry, Business
Isleworth & Syon school
GCSEs - English, Maths, Science, Business
Isleworth & Syon school