Zaiynab Bint Ilyas

• Assisted cross-functional teams across marketing, sales, and finance to develop and commercialise new consumer food product concepts.
• Conducted market research and supported financial analysis of revenue, costs, profit margins, and KPIs to assess commercial viability.
• Presented the final business case to senior executives, contributing to the proposal being selected as a successful outcome.

• Manage daily showroom operations for a luxury beds and mattresses retailer, delivering customer service across in-store and online sales while handling over 80 customer leads per day.
• Advise customers and convert enquiries into sales, supporting revenue growth and client satisfaction.
• Handle invoicing, cashflow, payments, and sales administration while coordinating deliveries and supporting marketing through social media and product promotion.

• Managed front-desk operations in a busy dental practice, coordinating appointments and handling patient enquiries in a fast-paced environment.
• Maintained accurate patient records using Excel and practice management software while supporting daily administrative operations.
• Demonstrated strong communication, organisational, and multitasking skills through managing calls, bookings, and patient check-ins simultaneously.

• Supported financial operations for a travel agency, assisting with revenue tracking, budgeting, cashflow monitoring, and financial reporting using Excel.
• Managed invoices, accounts payable/receivable, and payment reconciliation processes.
• Analysed booking revenue, sales trends, and operational costs to support profitability and financial planning.

• Supported financial operations for a travel agency, assisting with revenue tracking, budgeting, cashflow monitoring, and financial reporting using Excel.
• Managed invoices, accounts payable/receivable, and payment reconciliation processes.
• Analysed booking revenue, sales trends, and operational costs to support profitability and financial planning.