Zaynab Yaqoob
Cardiff
Summary
I'm a friendly and enthusiastic retail professional with experience across luxury fashion, high-street retail and fast-paced customer service. Beauty has been a long-standing personal interest of mine, and I have developed strong knowledge of makeup, skincare, fragrance and new product trends through years of following the industry and experimenting with different products and looks. I particularly enjoy helping people find products that suit their individual preferences and make them feel confident. Alongside my retail experience, studying Medicine at Cardiff University has strengthened my communication, empathy and ability to listen carefully to different people and their needs.
Overview
5
5
years of professional experience
Work history
Team Member
BUBBLE CITEA
2023.03 - 2023.08
- Delivered friendly, efficient service in a busy customer-focused environment.
- Recommended choices based on individual preferences and built positive rapport with customers.
- Managed multiple orders accurately while maintaining strong service and presentation standards.
Retail Team Member
MULBERRY
2022.06 - 2022.12
- Delivered attentive, personalised service within a luxury fashion environment.
- Understood customer preferences and supported suitable product selections with a polished, warm approach.
- Maintained premium presentation standards and contributed to a seamless customer experience.
Team Member
MUFFIN BREAK
2022.06 - 2022.08
- Provided warm service in a fast-paced environment and responded confidently to individual requests.
- Managed competing priorities while maintaining accuracy, efficiency and presentation standards.
Retail Team Member
FOOTASYLUM
2021.11 - 2022.01
- Assisted customers with product selection and contributed to a welcoming shopping environment.
- Supported shop-floor operations and worked effectively during busy seasonal trading periods.
Social Media Manager
CARDIFF UNIVERSITY PSYCHIATRY SOCIETY
2025.09 - 2026.08
- Create engaging visual and written content, develop ideas to strengthen audience engagement, and collaborate with the committee on event promotion and society branding.
Education
Medicine (MBBCh) - undefined
CARDIFF UNIVERSITY
Skills
- Luxury & high-street retail
- Customer service
- Product recommendations
- Sales & customer engagement
- Beauty product knowledge
- Active listening & empathy
- Visual presentation
- Social media content
- Teamwork & organisation
BEAUTY INTERESTS
Makeup artistry & trends, Skincare, Fragrance, New product launches, Natural to full-glam looks, Fashion & visual content
VOLUNTEERING
- Tŷ Hafan Children's Hospice, Volunteer, 2021-06, 2021-08
- ACE Volunteering, Volunteer, 2021-06, 2021-08
CONTACT
- Cardiff, UK
- 07464103306
- zyaqoob4@icloud.com
Timeline
Social Media Manager
CARDIFF UNIVERSITY PSYCHIATRY SOCIETY
2025.09 - 2026.08
Team Member
BUBBLE CITEA
2023.03 - 2023.08
Retail Team Member
MULBERRY
2022.06 - 2022.12
Team Member
MUFFIN BREAK
2022.06 - 2022.08
Retail Team Member
FOOTASYLUM
2021.11 - 2022.01
Medicine (MBBCh) - undefined
CARDIFF UNIVERSITY