Ahmer Rizvi

CIS Security Ltd

Security Officer → Supervisor → Luxury Residential Manager → Security Operations Support Manager
November 2021 – Present

• Joined CIS Security in November 2021 and progressed from Security Officer to Supervisor, and onward into senior operational roles due to consistently strong performance, leadership, and professionalism.
• Managed security operations for prestigious luxury retail brands, including Apple, Burberry, Zara, and Tommy Hilfiger, delivering high-end, customer-focused security aligned with brand standards.
• Given the opportunity to serve as Luxury Residential Manager, where successfully established and managed security operations for a premium residential development from post-construction through to full occupation and handover to the managing agent.
• Played a key role in launching mixed-use estates and luxury residential buildings from scratch, developing operating procedures, access control processes, staffing models, and site-specific security protocols.
• Worked closely with local authorities, including the London Borough of Kensington and Chelsea, building strong working relationships with traffic enforcement teams and street engagement teams to support site operations and community safety.
• Maintained excellent professional relationships with neighbouring security teams and stakeholders in the Knightsbridge area, including Harrods, Harvey Nichols, and surrounding high-profile retail and residential sites.
• Well recognised within the Knightsbridge Partnership, maintaining strong links with local building managers, estate teams, and security leads across the neighbourhood.
• Delivered extensive site-based training to security personnel, including fire safety and fire marshal training, operational procedures, and customer service standards.
• Built a strong reputation with internal and external clients, with stakeholders consistently praising professionalism, communication skills, and ethical approach.
• Currently operating as Security Operations Support Manager, leading large teams, working directly with clients, and delivering results-driven security solutions.
• Proven track record in training and developing teams, having mastered multiple access management systems during service and now delivering structured training, alongside control room operations and computer-based security systems.
• A hands-on, visible leader who leads by example and consistently delivers high-quality, compliant, and customer-focused security services within high-profile environments.

UK Force Services

Security Officer → Supervisor → Manager → Contract Manager
Jan 2015 – October 2021

• Joined the organisation as a Security Officer and progressed through Supervisor and Manager roles to Contract Manager, demonstrating consistent performance, leadership, and operational excellence.
• Managed security contracts across multiple NHS sites, including hospitals and clinics, ensuring compliance with NHS standards, policies, and safeguarding requirements.
• Oversaw operations across fast-paced environments, managing projects with tight deadlines while maintaining high service delivery standards.
• Communicated effectively with clients, venues, and senior stakeholders to optimise site layouts, access control, floor plans, and operational deployment.
• Liaised with venues, suppliers, and contractors to source quotations, negotiate contracts, and manage service agreements.
• Prepared, verified, and issued detailed operational instructions, ensuring all documentation was approved by clients and signed off correctly.
• Submitted regular reports and briefings to board members and directors, providing clear operational updates and recommendations.
• Worked closely with the HR department on staffing, rotas, performance management, and operational support.
• Allocated daily tasks, supported colleagues, and facilitated smooth team operations while maintaining a positive and professional working environment.
• Maintained control of directors’ diaries, coordinating meetings, appointments, and site visits efficiently.
• Managed and maintained staff rotas, ensuring full site coverage, compliance with working time regulations, and efficient allocation of resources across multiple sites.
• Produced reminder notes, daily activity reports, and operational updates to support effective decision-making.
• Ensured the effective delivery of work through planning, commissioning, coordination, and leading operational briefings as required.
• Developed strategic vendor relationships to improve product availability and quality.
• Secured competitive pricing from suppliers due to skilful negotiation tactics.
• Revised outdated contracts, resulting in more favourable terms for the organisation.
• Negotiated comprehensive contracts that benefited the company by reducing costs and risks.
• Clarified complex contract terms to stakeholders, making decision-making easier for them.
• Managed diverse contract portfolios, contributing to business growth and profitability.
• Enhanced compliance adherence by implementing robust contract management systems.