Zayd Javid

• Provided first line support services, improving overall operational efficiency.
• 10-20 Tickets per day ensuring tickets were met within a 30 minute SLA
• Diagnosed faults and carried out troubleshooting using appropriate diagnostic tools and logical fault finding techniques
• Managed and responded to customer fault reports, ensuring issues were logged, tracked, and resolved efficiently
• Maintained and repaired airport service equipment, ensuring minimal downtime and reliable operation
• Replaced faulty hardware components, including printers, desktop PCs, keyboards and mouses.
• Reimaged and configured desktop PCs and workstations, installing operating systems and required software to restore systems to operational standards

At Global Net I was learning and also working the role of a first line support technician. Responsibilities Included:

• Installed new software for users and monitored version and patch update requirements.
• Diagnosed and resolved connectivity problems, ensuring reliable network and Wi-Fi performance.
• Troubleshot operating systems, hardware and software problems to identify root causes.
• Established and troubleshot network and data communications systems.
• Managed helpdesk queries efficiently, leading to improved customer service ratings.
• Gained hands-on experience with operating systems (Windows, macOS), software installations, and system configurations.
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As a Sales Representative, I was responsible for engaging in outbound sales efforts to drive business growth and increase revenue. My primary focus was on cold calling businesses to promote and sell, ensuring daily and monthly sales targets were consistently met or exceeded. Responsibilities included:

• Resolved customer concerns promptly to maintain satisfaction.
• Built lasting relationships with clients through customer service interactions.
• Collected and processed payments.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Strived to reach set sales and revenue targets.
• Established competitive pricing strategies to augment sales.
• Demonstrated products and services to overcome objections and drive sales.
• Managed over 25-75 customer calls per day

Working as part of a team of 30 customer advisors, my role includes providing excellent customer service on the shop floor to ensure customers have the best level of service possible. Responsibilities included:

• Meeting customers face to face, handling inbound customer calls and making call backs.
• Responsible for sending out stock to other stores and broken items to dc.
• Work towards hitting sales targets as a store for paint. (Number one in the region for sales)
• Expressed care, patience and empathy when handling customer interactions for personalised experience.
• Recorded and processed customer data accurately.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.