Zara Hussain
Walsall,West Midlands
Summary
A highly organised professional with exceptional written and verbal communication skills, adept at interacting with individuals at all levels. Demonstrates strong attention to detail and a proactive approach to problem-solving, ensuring accuracy and efficiency in all tasks. Reliable and adaptable, consistently meeting deadlines while managing multiple priorities in dynamic environments. Committed to maintaining a high standard of conduct, contributing effectively as a team player to foster a collaborative workplace. Possesses robust administrative and coordination skills, supporting seamless day-to-day operations.
Overview
15
15
years of professional experience
23
23
years of post-secondary education
Work history
Senior clinical support worker
Walsall Healthcare NHS Trust
Walsall, West Midlands
2016.05 - Current
- Contributed proactively towards team meetings for development of effective care strategies.
- Enhanced understanding amongst patients with clear explanation of treatment procedures.
- Helped administer medication safely under supervision for improved health status of patients.
- Providing high-quality care and support to patients in a clinical setting, ensuring their comfort, dignity, and wellbeing at all times. Assisting patients with daily living activities such as washing, dressing, eating, and mobility.
- Supporting nursing staff with clinical tasks, including monitoring and recording vital signs (e.g., temperature, pulse, respiration, and blood pressure) and reporting any changes in a patient’s condition promptly.
- Maintaining accurate patient records and documentation in line with healthcare policies and confidentiality standards.
- Assisting with the admission and discharge of patients, preparing beds, and ensuring clinical areas are clean, safe, and well-stocked.
- Communicating effectively with patients, families, and multidisciplinary teams to provide compassionate, person-centred care.
- Following infection prevention and control procedures, including proper use of personal protective equipment (PPE) and maintaining hygiene standards.
- Supporting patients’ emotional needs by offering reassurance and building positive, respectful relationships.
- Adhering to health and safety guidelines, safeguarding policies, and organisational procedures at all times.
Business Administration Assistant
Supreme Law Solicitors
Walsall
2014.11 - 2016.03
- Completing an apprenticeship at a prestigious law firm while developing strong administrative and legal support experience. Responsible for assisting solicitors with day-to-day office operations, including managing appointments and maintaining case files.
- Handling incoming calls efficiently, directing them to the appropriate staff members, and responding to general enquiries. Managing the reception area by welcoming clients, providing information, booking appointments, and maintaining colleagues’ diaries.
- Undertaking financial responsibilities such as processing incoming and outgoing payments, supporting basic bookkeeping tasks, and assisting in the management of client and office accounts.
- Providing comprehensive administrative support, including maintaining accurate client records, photocopying, filing, and organising and distributing post.
- Demonstrated reliability and trustworthiness through being entrusted with opening and closing the office on a daily basis.
Work Placement
Steps To Work
Walsall
2011.05 - 2011.08
- Assisted in gaining knowledge of administrative tasks through work experience placement with local training provider.
- Performed filing, copying, and supported colleagues with caseload management.
- Participated in planning and delivering 'employability' sessions to help clients access job opportunities.
- Contacted clients to book appointments and completed various office tasks.
- Managed calendars, scheduled meetings, and coordinated appointments.
- Handled emails, phone calls, and general correspondence.
- Organized and maintained digital and physical files.
- Prepared documents, reports, and presentations.
Education
NVQ Level 3 - Senior Support Worker
Walsall College
Walsall 2022.09 - 2023.08
NVQ Level 2 - Support Worker
Walsall College
Walsall 2016.05 - 2017.05
NVQ Level 3 - Business Accounting and Finance
Walsall College
Walsall 2013.09 - 2014.08
NVQ Level 2 - Business Administration
Britannia Education
Walsall 2014.11 - 2015.11
GCSEs - Maths
Aldridge School
Walsall 2007.09 - 2011.08
GCSEs - English
Aldridge School
Walsall 2007.09 - 2011.08
GCSEs - Citizenship
Aldridge School
Walsall 2007.09 - 2011.08
GCSEs - Science
Aldridge School
Walsall 2007.09 - 2011.08
GCSEs - Health and Social Care
Aldridge School
Walsall 2007.09 - 2011.08
Skills
- Excellent written and verbal communication skills, with the ability to interact professionally at all levels
- Highly organised with strong time management skills, consistently meeting deadlines and managing multiple priorities
- Strong attention to detail, ensuring accuracy in all tasks and documentation
- Proactive and able to use initiative to identify and resolve issues efficiently
- Reliable and dependable, with a strong commitment to completing tasks to a high standard
- Adaptable and flexible, able to respond effectively to changing priorities and workloads
- Effective team player, contributing to a positive and collaborative working environment
- Confident problem-solver, able to assess situations and implement practical solutions
- Professional and approachable, maintaining a high standard of conduct in the workplace
- Strong administrative and coordination skills, supporting smooth day-to-day operations
References
References available upon request.
Timeline
NVQ Level 3 - Senior Support Worker
Walsall College
2022.09 - 2023.08
Senior clinical support worker
Walsall Healthcare NHS Trust
2016.05 - Current
NVQ Level 2 - Support Worker
Walsall College
2016.05 - 2017.05
Business Administration Assistant
Supreme Law Solicitors
2014.11 - 2016.03
NVQ Level 2 - Business Administration
Britannia Education
2014.11 - 2015.11
NVQ Level 3 - Business Accounting and Finance
Walsall College
2013.09 - 2014.08
Work Placement
Steps To Work
2011.05 - 2011.08
GCSEs - Maths
Aldridge School
2007.09 - 2011.08
GCSEs - English
Aldridge School
2007.09 - 2011.08
GCSEs - Citizenship
Aldridge School
2007.09 - 2011.08
GCSEs - Science
Aldridge School
2007.09 - 2011.08
GCSEs - Health and Social Care
Aldridge School
2007.09 - 2011.08