Zaneta Jurek
Southampon
Summary
Results-driven professional specialising in customer relationship management systems and Microsoft Office Suite. Expertise in database and records management optimises data handling and organisation. Strong communication skills enhance collaboration and client interactions, contributing to organisational success and high service standards.
Overview
5
5
years of professional experience
Work history
Workflow Administrator
Brook House/Raymond Road Surgeries.
Southampton
2025.04 - Current
- Facilitated communication between patients and staff, enhancing office efficiency while necessary staff were on holiday.
- Answered inbound calls to deliver excellent customer service to patients.
- Maintained accurate record-keeping systems with careful, thorough attention to detail.
- Developed administration skills while safeguarding annual reviews and medication management.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
Medical Receptionist
Brook House/Raymond Road Surgeries.
Southampton
2024.10 - 2025.04
- Schedule appointments accurately and promptly to support consistent clinic access.
- Handle sensitive information discreetly to build patient confidence.
- Maintain organised records and schedules to improve daily office efficiency.
Customer Service Representative
Impact Call Centre
Romsey
2023.08 - 2024.10
- Answered high-volume inbound calls to fix customer issues quickly.
- Delivered responsive customer support via email and telephone to ensure prompt issue resolution.
- Resolved customer disputes with effective solutions to enhance satisfaction.
- Maintained current knowledge of products to support confident, effective promotion.
Administrative Assistant
Bevois Town Primary School
Southampton, Southampton
2022.09 - 2023.02
- Oversaw front desk operations, ensuring efficient reception area management.
- Supported accurate record-keeping with proficient data entry skills.
- Monitored and replenished stock levels of office supplies, preventing shortages.
- Improved customer satisfaction through prompt response to email and phone queries.
- Provided translation support during discussions, enhancing communication effectiveness.
Crew Member
Costa Coffee
Rownhams
2022.06 - 2022.09
- Resolved customer complaints quickly, restoring trust in our service quality.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Managed inventory levels for efficient operations during peak hours.
- Applied up-selling skills during customer interactions, improving product recommendations and add-ons.
Crew Member
Five Guys
Southampton
2022.02 - 2022.06
- Managed inventory levels for consistent service during peak hours.
- Followed health and safety guidelines during food preparation for service.
- Applied strict hygiene practices during food handling to prevent cross-contamination risks.
- Provided personalised customer service encouraging loyalty amongst clients.
Warehouse Operative
Amazon
Southampton
2021.11 - 2022.02
- Enhanced sorting and organising of packages to meet fast-paced operational demands.
- Reduced damages with careful handling and storage of fragile items.
- Improved efficiency with meticulous coordination of stock and inventory control.
- Collaborated on stock checking routines, provided accurate inventory updates.
Education
GCSEs - English Lit/Lan
St Anne's Catholic School
GCSEs - Maths
St Anne's Catholic School
A-Levels - Applied Law
Itchen College
A-Levels - Criminology
Itchen College
A-Levels - Sociology
Itchen College
Skills
- Workflow optimisation
- CRM systems
- Database management
- Records management
- Office Suite proficiency
- Attention to detail
- Written and verbal communication
- Translation
Languages
Polish
Fluent
English
Fluent
Timeline
Workflow Administrator
Brook House/Raymond Road Surgeries.
2025.04 - Current
Medical Receptionist
Brook House/Raymond Road Surgeries.
2024.10 - 2025.04
Customer Service Representative
Impact Call Centre
2023.08 - 2024.10
Administrative Assistant
Bevois Town Primary School
2022.09 - 2023.02
Crew Member
Costa Coffee
2022.06 - 2022.09
Crew Member
Five Guys
2022.02 - 2022.06
Warehouse Operative
Amazon
2021.11 - 2022.02
GCSEs - English Lit/Lan
St Anne's Catholic School
GCSEs - Maths
St Anne's Catholic School
A-Levels - Applied Law
Itchen College
A-Levels - Criminology
Itchen College
A-Levels - Sociology
Itchen College