Zaneta Bulgajewska
Southampton
Summary
Dedicated professional with strong expertise in Microsoft Office Suite and telecommunications, complemented by excellent customer service abilities. Possesses a category B driving licence and demonstrates good communication and interpersonal skills. Known for being a responsible team player and a quick learner, with a commitment to delivering outstanding results in collaborative environments.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Store Customer Service Assistant
Mega Chicken Limited
Mansfied
2025.02 - 2025.07
- Assisting shoppers to find the goods and products they are looking for
- Stocking shelves with merchandise
- Being responsible for processing cash and card payments
- Keeping up to date with special promotions and putting up displays
- Offered helpful advice on product selection, leading to increased sales.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Collaborated well within a team setting, fostering a positive working atmosphere
Secretary
Comarch S.A.
Poznan, Poland
2021.11 - 2024.11
- Answering phone calls
- Receiving and sending company correspondence and courier deliveries
- Co-organization of corporate events and trips
- Registration of contracts and invoices
- Assisted in HR duties, resulting in streamlined hiring processes
- Managed stock of office supplies, eliminating unnecessary expenditure
- Coordinated events that resulted in positive company exposure
- Prioritised workload to meet tight deadlines
Store Customer Service Assistant
Food Stop Delicatessen
Southampton
2020.06 - 2021.07
- Stocking shelves with merchandise
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Being responsible for processing cash and card payments
- Keeping up to date with special promotions and putting up displays
- Offered helpful advice on product selection, leading to increased sales.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Assisted customers with product inquiries for enhanced shopping experience.
Receptionist
Solaris Hotel
Toruń, Poland
2018.11 - 2020.01
- Delivering excellent customer service for guests
- Checking guests in and out - taking payments and processing correctly
- Guest reservations - via phone, email and in person
- Handling guest enquiries and helping them have the best stay possible
Call Center Operator
Ortel Sp. z.o.o
Toruń, Poland
2017.03 - 2018.03
- Company Overview: Toruń, Poland
- Managing large amounts of inbound and outbound calls
- Responding to customer enquiries
- Providing customers with information about product and services
- Entering new customer information into the system and processing applications
Call Centre Advisor
Holicon Sp. z o.o
Poznań, Poland
2013.06 - 2013.08
- Company Overview: Poznań, Poland
- Answering calls
- Handling customer inquiries
- Providing customers with product and service information
- Processing customer orders
Office Assistant
Parkiety G. Janowiak sp. Z.o.o
Gorzewo, Poland
2012.07 - 2012.08
- Company Overview: Gorzewo, Poland
- Handling calls
- Dealing with correspondence and emails
- Typing letters and documents
- Printing and photocopying
Education
Bachelor degree - Tourist Management
Nicolaus Copernicus University
2014.01 - 2017.01
Matura exam - Polish Language, English Language, Maths and Social Science
High School
2010.09 - 2013.09
Skills
- Microsoft Office Suite
- Driving licence (category B)
- Communication skills
- Interpersonal skills
- Customer service
- Telecommunications skills
- Ability to work as a part of the team
- Responsible
- Quick learner
Affiliations
- Singing
- Travelling (Backpacking, hitchhiking)
- Reading books
Timeline
Store Customer Service Assistant
Mega Chicken Limited
2025.02 - 2025.07
Secretary
Comarch S.A.
2021.11 - 2024.11
Store Customer Service Assistant
Food Stop Delicatessen
2020.06 - 2021.07
Receptionist
Solaris Hotel
2018.11 - 2020.01
Call Center Operator
Ortel Sp. z.o.o
2017.03 - 2018.03
Bachelor degree - Tourist Management
Nicolaus Copernicus University
2014.01 - 2017.01
Call Centre Advisor
Holicon Sp. z o.o
2013.06 - 2013.08
Office Assistant
Parkiety G. Janowiak sp. Z.o.o
2012.07 - 2012.08
Matura exam - Polish Language, English Language, Maths and Social Science
High School
2010.09 - 2013.09