Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Zaneta Bulgajewska

Southampton

Summary

Dedicated professional with strong expertise in Microsoft Office Suite and telecommunications, complemented by excellent customer service abilities. Possesses a category B driving licence and demonstrates good communication and interpersonal skills. Known for being a responsible team player and a quick learner, with a commitment to delivering outstanding results in collaborative environments.

Overview

13
13
years of professional experience
6
6
years of post-secondary education

Work history

Store Customer Service Assistant

Mega Chicken Limited
Mansfied
02.2025 - 07.2025
  • Assisting shoppers to find the goods and products they are looking for
  • Stocking shelves with merchandise
  • Being responsible for processing cash and card payments
  • Keeping up to date with special promotions and putting up displays
  • Offered helpful advice on product selection, leading to increased sales.
  • Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
  • Collaborated well within a team setting, fostering a positive working atmosphere

Secretary

Comarch S.A.
Poznan, Poland
11.2021 - 11.2024
  • Answering phone calls
  • Receiving and sending company correspondence and courier deliveries
  • Co-organization of corporate events and trips
  • Registration of contracts and invoices
  • Assisted in HR duties, resulting in streamlined hiring processes
  • Managed stock of office supplies, eliminating unnecessary expenditure
  • Coordinated events that resulted in positive company exposure
  • Prioritised workload to meet tight deadlines

Store Customer Service Assistant

Food Stop Delicatessen
Southampton
06.2020 - 07.2021
  • Stocking shelves with merchandise
  • Organised stock shelves neatly to improve the overall appearance of the shop floor.
  • Being responsible for processing cash and card payments
  • Keeping up to date with special promotions and putting up displays
  • Offered helpful advice on product selection, leading to increased sales.
  • Provided exceptional levels of customer service consistently; creating loyal customers .
  • Showcased strong communication skills when explaining promotions or discounts to customers .
  • Assisted customers with product inquiries for enhanced shopping experience.

Receptionist

Solaris Hotel
Toruń, Poland
11.2018 - 01.2020
  • Delivering excellent customer service for guests
  • Checking guests in and out - taking payments and processing correctly
  • Guest reservations - via phone, email and in person
  • Handling guest enquiries and helping them have the best stay possible

Call Center Operator

Ortel Sp. z.o.o
Toruń, Poland
03.2017 - 03.2018
  • Company Overview: Toruń, Poland
  • Managing large amounts of inbound and outbound calls
  • Responding to customer enquiries
  • Providing customers with information about product and services
  • Entering new customer information into the system and processing applications

Call Centre Advisor

Holicon Sp. z o.o
Poznań, Poland
06.2013 - 08.2013
  • Company Overview: Poznań, Poland
  • Answering calls
  • Handling customer inquiries
  • Providing customers with product and service information
  • Processing customer orders

Office Assistant

Parkiety G. Janowiak sp. Z.o.o
Gorzewo, Poland
07.2012 - 08.2012
  • Company Overview: Gorzewo, Poland
  • Handling calls
  • Dealing with correspondence and emails
  • Typing letters and documents
  • Printing and photocopying

Education

Bachelor degree - Tourist Management

Nicolaus Copernicus University
01.2014 - 01.2017

Matura exam - Polish Language, English Language, Maths and Social Science

High School
09.2010 - 09.2013

Skills

  • Microsoft Office Suite
  • Driving licence (category B)
  • Communication skills
  • Interpersonal skills
  • Customer service
  • Telecommunications skills
  • Ability to work as a part of the team
  • Responsible
  • Quick learner

Affiliations

  • Singing
  • Travelling (Backpacking, hitchhiking)
  • Reading books

Timeline

Store Customer Service Assistant

Mega Chicken Limited
02.2025 - 07.2025

Secretary

Comarch S.A.
11.2021 - 11.2024

Store Customer Service Assistant

Food Stop Delicatessen
06.2020 - 07.2021

Receptionist

Solaris Hotel
11.2018 - 01.2020

Call Center Operator

Ortel Sp. z.o.o
03.2017 - 03.2018

Bachelor degree - Tourist Management

Nicolaus Copernicus University
01.2014 - 01.2017

Call Centre Advisor

Holicon Sp. z o.o
06.2013 - 08.2013

Office Assistant

Parkiety G. Janowiak sp. Z.o.o
07.2012 - 08.2012

Matura exam - Polish Language, English Language, Maths and Social Science

High School
09.2010 - 09.2013

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Zaneta Bulgajewska