Zane Sterling
London
Summary
With solid experience in customer support, back-of-house operations, and teamwork, I’m eager to leverage these skills back into a dynamic sales position. I thrive on identifying customer needs, handling inquiries with confidence, and collaborating with colleagues to ensure smooth, elevated service delivery. I bring a grounded work ethic, strong rapport-building abilities, and a genuine drive to contribute to sales performance.
Overview
11
11
years of professional experience
Work history
Sales Assistant
Toys R Us
06.2015 - 08.2017
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Collaborated effectively with colleagues to meet sales targets.
- Offered personalised shopping advice to enhance customer experiences.
- Assisted customers with product selection for optimal satisfaction.
- Utilised excellent communication skills to provide detailed product information.
- Ensured stock replenishment in a timely manner to maintain product availability.
Customer service consultant
Veolia
10.2017 - 09.2021
- Handled all incoming calls professionally, contributing to positive brand image.
- Managed high volume of calls and emails daily for optimal service delivery.
- Developed excellent rapport with customers to ensure excellent customer satisfaction
- Maintained the highest standards of professionalism whilst managing customer interactions.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
Football coach
Self Employed
Watford
06.2018 - 04.2022
- Coached junior teams, nurturing future talent for the club .
- Fostered positive environment, resulting in increased player satisfaction.
- Observed player movement, determining and addressing skill gaps and shortcomings.
- Maintained safe training environments for minimised risk of injury.
- Adapted coaching and leadership styles to suit individual needs for maximised athlete engagement.
Back of House Assistant
Sigma Pharmaceuticals
Watford
05.2024 - 08.2026
- Carried out day-to-day duties accurately and efficiently.
- Ensured smooth operations for efficient customer service by managing stock levels effectively.
- Demonstrated excellent organisational skills when managing stock.
- Working together with sales team to ensure efficiency in replenishing stock and customer stock requests
Education
NVQ Level 3 - Art
Longdean Academy
Hemel Hempstead, HertfordshireNVQ Level 3 - Graphic Design
Longdean Academy
Hemel Hempstead, HertfordshireSkills
- Excellent communication skills
- Customer service skills
- IT skills
- Dealing with queries and complaints
- Works well under pressure
- Ability to relate to people of all backgrounds
- Very good time management skills
- Positive and responsive attitude
- Professional customer service attitude
- Creativity in visuals
References
References available on request
Training
- Health & Safety Awareness
- Customer Service
Timeline
Back of House Assistant
Sigma Pharmaceuticals
05.2024 - 08.2026
Football coach
Self Employed
06.2018 - 04.2022
Customer service consultant
Veolia
10.2017 - 09.2021
Sales Assistant
Toys R Us
06.2015 - 08.2017
NVQ Level 3 - Art
Longdean Academy
NVQ Level 3 - Graphic Design
Longdean Academy