Zak Pollock
Crawley,West Sussex
Summary
A mature, hard-working and highly motivated recent A-level student who thrives working in teams, has excellent interpersonal skills and can communicate with all walks of life. Looking for a part-time role in customer service.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Showroom Host
Mercedes-Benz of Gatwick
Crawley, West Sussex
2025.06 - 2026.05
- Arranged test drives and appointments for interested clients leading to increased sales
- Coordinated appointments for the sales team, resulting in a smooth workflow.
- Monitored stock levels to meet customer demands
- Ensured a welcoming environment with meticulous showroom maintenance
- Making drinks for customers to create a comfortable environment
- Answered customer queries and directed them to the correct team, ensuring satisfaction and understanding in person and over the telephone
- Moving cars across the site and to be filled with fuel, ensuring all customer test drives were reliable and smooth
- Welcomed staff with a warm and professional greeting
- Assisted the sales team with daily tasks to create more focus on the customers
Trade Assistant
The Crawley Double Glazing Company
Crawley, United Kingdom
2020.10 - 2021.05
- Administrative tasks: Making tea/coffee runs, photocopying, filing etc
- General assistance: Collecting and carrying windows and other supplies
- Executing trades on behalf of the team: Sealing gaps with foam gun, vacuuming, laying dust sheets (prior to work taking place) and general clearance
- Worked 8am-2pm every Saturday (including bank holidays) occasionally Sundays
Education
GCSEs -
Hazelwick School
Crawley, West Sussex 2019.09 - 2024.07
Skills
- Interpersonal skills
- Customer service
- Strong work ethic
- Calm under pressure
- Great teamwork and collaboration skills
- Reliable and trustworthy
Affiliations
- A decade of experience in martial arts (Boxing, Kickboxing and Karate) which instilled self-confidence, mental strength and discipline
- Previously volunteered teaching kickboxing and karate and now currently volunteer training younger boxers at junior boxing classes
Timeline
Showroom Host
Mercedes-Benz of Gatwick
2025.06 - 2026.05
Trade Assistant
The Crawley Double Glazing Company
2020.10 - 2021.05
GCSEs -
Hazelwick School
2019.09 - 2024.07