Cerys Howard
Alton,United Kingdom
Summary
Motivated Showroom Host at Jaguar Land Rover (Harwoods) with extensive experience in premium customer service. Proven ability to build rapport with clients and manage showroom operations effectively. Expertise in supporting the sales process and collaborating with service and parts departments to enhance customer satisfaction. Seeking to leverage interpersonal skills and brand knowledge in new roles to drive results and exceed targets.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Showroom host
Harwoods JLR
Basingstoke, Hampshire
09.2024 - Current
- Maintained showroom to ensure a welcoming environment.
- Handled complaints professionally, resolving issues swiftly and satisfactorily.
- Enhanced customer experience by providing warm, professional greetings upon arrival.
- Prioritized emails, phone calls and other communications.
- Worked under pressure to ensure clients were attended to during extremely busy periods.
- Answered the telephone for sales and service enquires and directed calls to the appropriate support staff.
- Kept updated inventories for reliable stock management.
- Learned about product knowledge to be able to inform clients of what may happen next.
- Always double checked that the relevant person had called clients back, ensuring customer satisfaction.
Shift supervisor
Lidl
Bordon, Hampshire
10.2023 - 01.2024
- Conducted regular inventory checks; ensured consistent stock levels.
- Improved team cohesion by implementing effective communication strategies.
- Fostered a positive work environment, resulting in increased employee morale.
- Carried out administrative tasks meticulously; kept accurate records of shift activities and incidents.
- Maintained high cleanliness standards across all work areas; promoted hygienic practices amongst staff members.
- Ensured adherence to health and safety regulations; maintained safe workplace conditions.
- Handled any emergencies or issues during shifts with professionalism and calmness.
- Resolved customer complaints promptly, leading to enhanced customer relations.
Shop floor assistant
Lidl
Basingstoke/Bordon , Hampshire
02.2023 - 10.2023
- Executed merchandising tasks quickly, minimising disruption during peak hours.
- Handled customer queries promptly for increased satisfaction levels.
- Ensured customer satisfaction by providing excellent service on shop floor.
- Coordinated with management to implement promotional activities effectively.
- Organised product displays attractively, enhancing store aesthetics.
- Maintained clean and organised store environment for improved shopping experience.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Cash Handling
Shop floor assistant
Waitrose & Partners
Alton, Hampshire
10.2022 - 09.2023
- Operated till while addressing customer needs and ensuring satisfaction.
- Maintained clean and organised store environment to enhance shopping experience.
- Conducted regular price checks, ensuring accuracy at point-of-sale.
- Collaborated with colleagues to optimise customer assistance and teamwork efficiency.
- Provided excellent service on shop floor to ensure high customer satisfaction.
- Assisted customers with product selection, facilitating informed purchasing decisions.
- Cash handling
Education
A-Levels - Business, Criminology and special effects make up
Peter Symonds college
Winchester, Hampshire 09.2021 - 06.2023
GCSEs - 9 GCSE's achieved
Amery hill school
Alton, Hampshire 09.2016 - 05.2021
Skills
Active listening
Appointment scheduling
Attention to detail
Event coordination
Customer relationship management
Pressure management
Organizational skills
References
References available upon request.
Timeline
Showroom host
Harwoods JLR
09.2024 - Current
Shift supervisor
Lidl
10.2023 - 01.2024
Shop floor assistant
Lidl
02.2023 - 10.2023
Shop floor assistant
Waitrose & Partners
10.2022 - 09.2023
A-Levels - Business, Criminology and special effects make up
Peter Symonds college
09.2021 - 06.2023
GCSEs - 9 GCSE's achieved
Amery hill school
09.2016 - 05.2021
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