Zak Craig
Dumfries & Galloway ,Scotland
Summary
Friendly Store Assistant with knack for customer service and stock management. Skilled in creating welcoming environments and ensuring smooth store operations. Known for improving customer satisfaction and maintaining well-organised inventory.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Store assistant
Morrison's
Dumfries, Dumfries and Galloway
04.2023 - Current
- Supported colleagues during peak hours for efficient checkout process.
- Arranged displays attractively, driving impulse purchases.
- Processed transactions swiftly to reduce customer waiting time.
- Directed customers towards desired merchandise successfully reducing search time.
- Improved product availability by effectively restocking shelves.
- Maintained store cleanliness for an appealing shopping environment.
- Ensured products' freshness by regularly checking and removing expired items.
- Guided customers to locate products or alternative items.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Documented stock count and operations to track usage and procurement.
- Organised displays to promote inventory and encourage customer purchases.
Golf shop assistant
Dumfries and Galloway Golf Club
Dumfries, Dumfries and Galloway
01.2021 - 02.2023
- Organised special promotions to boost sales during off-peak periods.
- Stocked shelves neatly, creating an appealing store environment.
- Assisted customers with product selection for improved satisfaction.
- Managed cash transactions with accuracy and efficiency.
- Provided courteous service, resulting in repeat business.
- Enhanced knowledge of golf equipment by attending regular training sessions.
- Performed daily opening and closing procedures, ensuring operational readiness.
Education
GCSEs - Higher Education
Dumfries High School
Dumfries, Dumfries and Galloway 04.2023 - 08.2024
Skills
- Communication Skills – Over the past few years working at Morrison's , I have developed strong communication abilities by engaging with customers and collaborating with colleagues throughout my shifts I confidently ask questions when needed and seek support to ensure tasks are completed efficiently
- Calm Under Pressure – I thrive in fast-paced environments, maintaining composure and problem-solving effectively during busy periods or challenging situations
- Public Speaking – Comfortable addressing groups, explaining processes, and interacting with customers and colleagues in a clear and confident manner
Skills & Strengths
- Problem-Solving – I approach challenges with a logical mindset, finding solutions efficiently while ensuring tasks are completed with attention to detail
- Punctuality & Reliability – Consistently dependable, ensuring tasks are completed on time and commitments are honoured I take pride in maintaining a strong work ethic and being a reliable team member
- Flexibility – Adaptable to different situations and able to adjust to changing demands Whether working in a fast-paced environment or handling unexpected challenges, I remain proactive and resourceful
Affiliations
- I am passionate about golf and play regularly, maintaining a low handicap of 3. The competitive nature of the sport drives me to continuously improve, and during the golf season, I reached the Junior Championship Final. As a junior player, I was honoured to be selected for the Dumfries and Galloway Golf Club Senior League Team, competing at a higher level alongside experienced players. Additionally, I have had the privilege of representing the South of Scotland at a regional level, further developing my skills and experience in the sport.
- I have been passionate about aviation since childhood, regularly receiving flying vouchers for my birthday and Christmas. In September 2024, I undertook a week-long training program at Leading Edge, based at Glasgow International Airport. This invaluable experience provided me with a foundational understanding of flying, the dedication required to become a pilot, and the discipline needed throughout training. During the week, I successfully completed 12 hours of flight time, further strengthening my skills and deepening my enthusiasm for aviation.
References
References available upon request.
Timeline
Store assistant
Morrison's
04.2023 - Current
GCSEs - Higher Education
Dumfries High School
04.2023 - 08.2024
Golf shop assistant
Dumfries and Galloway Golf Club
01.2021 - 02.2023
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