Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Timeline
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Zaine Joseph

Zaine Joseph

London

Summary

Dynamic and results-driven leader with over eight years of operational leadership experience as a Police Sergeant with the Metropolitan Police Service. Adept at managing high-pressure environments, leading cross-functional teams, implementing operational excellence initiatives and driving continuous improvement. Experienced in control centre operations, critical decision-making, risk management and stakeholder engagement. Passionate about using data-driven insights to optimise operational performance while balancing customer, commercial and operational needs.

Overview

10
10
years of professional experience

Work History

Police Sergeant

Metropolitan Police Service
London
03.2022 - Current
  • Led a team of Constables within an Emergency Response Policing Team, supervising critical incident responses, resource coordination, and operational risk management.
  • Spearheaded operational improvements, embedding continuous improvement initiatives to enhance service delivery and public satisfaction.
  • Implemented new performance standards and KPIs to measure operational effectiveness, driving data-led decision-making across the team.
  • Promoted a culture of operational excellence by mentoring and developing officers
  • Collaborated with internal and external stakeholders to align operational activities with broader organisational objectives.
  • Managed resources and incidents efficiently in often ambiguous fast-paced, high pressure conditions similar in both local Operations Rooms and Central Command Centres.

Police Constable

Metropolitan Police Service
London
02.2017 - 03.2022
  • Delivered frontline policing services, responding swiftly to emergencies and leading investigations, demonstrating exceptional operational and analytical skills.
  • Participated in cross-unit initiatives aimed at improving operational processes and enhancing public confidence.
  • Coordinated investigations with partner agencies and stakeholders

Technical Specialist

Apple Store
London
09.2015 - 01.2017
  • Provided exceptional customer service by troubleshooting complex technical issues, aligning solutions with customer needs and company objectives.
  • Supported process improvement initiatives in service delivery, contributing to increased operational efficiency and customer satisfaction.

Customer Service Representative

British Airways
London
02.2015 - 07.2015
  • Delivered outstanding passenger experiences from check-in to boarding at Heathrow Terminals 3 and 5.
  • Developed strong situational awareness and problem-solving skills critical to managing dynamic operational environments.

Education

Bachelor of Science - Air Transport with Private Pilot Training

Buckinghamshire New University
High Wycombe
/2013 - /2016

A-Levels -

St Gregory's Catholic Science College
Harrow
/2010 - /2013

GCSEs -

St Gregory's Catholic Science College
Harrow
/2009 - /2010

Skills

  • Resource management and decision making
  • Operational Leadership & Transformation
  • Critical Incident & Risk Management
  • Stakeholder Collaboration & Communication
  • Process Improvement & Change Management
  • Team Development & Performance Coaching
  • Operational Data Analysis & Decision-Making
  • Conflict Resolution & Negotiation
  • Digital Literacy & Technological Adaptability

Interests

I enjoy personal health and fitness. I am a trained pianist who enjoys writing and creating music. I also have avid interests in technology, martial arts and aviation.

Additional Information

Full British passport

NEBOSH General Certificate in Health & Safety

Timeline

Police Sergeant

Metropolitan Police Service
03.2022 - Current

Police Constable

Metropolitan Police Service
02.2017 - 03.2022

Technical Specialist

Apple Store
09.2015 - 01.2017

Customer Service Representative

British Airways
02.2015 - 07.2015

Bachelor of Science - Air Transport with Private Pilot Training

Buckinghamshire New University
/2013 - /2016

A-Levels -

St Gregory's Catholic Science College
/2010 - /2013

GCSEs -

St Gregory's Catholic Science College
/2009 - /2010

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Zaine Joseph