Zainab Kureshi
Windsor
Summary
Accomplished HR professional with over 4 years in learning and development, focusing on compliance in fast-paced environments. Expertise in talent acquisition, employee training, and regulatory compliance. Proven success in enhancing employee engagement and HR efficiency within customer-centric settings, now aiming to apply HR skills in the luxury sector.
Overview
7
7
years of professional experience
Work history
Learning and Development Trainer
So Energy, Chiswick (Contact Centre – Renewable Energy Sector)
2022.03 - Current
- Delivered coaching and training programs aligned with business requirements.
- Identified gaps in skills through thorough analysis of organisational needs.
- Developed training documentation and updated courses based on QA feedback to enhance learning experiences.
- Analysed KPI data and participant feedback to track training outcomes and inform future programmes.
- Collaborated with management teams to align training initiatives with business goals and organisational strategy.
- Led compliance training sessions for hiring managers on GDPR and HR best practices.
- Championed diversity and inclusion initiatives through cultural competency trainings.
- Collaborated with Subject Matter Experts (SME)s to refine and update training resources.
- Reduced employee training time with innovative new programme structures and instructional tools.
- Managed administrative functions related to training and development activities, ensuring smooth operations. related to learning and development activities, maintaining high levels of organisation and efficiency.
- Improved revenue by evaluating current processes and implementing efficiencies to reduce costs.
Recruitment Executive (Secondment)
So Energy, Chiswick (Contact Centre – Renewable Energy Sector)
2023.01 - 2023.04
- Lead end-to-end recruitment: sourcing, screening, interviewing, and onboarding across departments.
- Collaborated with department heads to tailor recruitment strategies, ensuring alignment with specific staffing needs.
- Guided hiring leaders in adopting best practices and talent acquisition tools, enhancing overall recruitment effectiveness.
- Implemented diversity and inclusion practices within hiring processes fostering a balanced workplace environment.
- Used data driven approach in recruitment activities resulting in more objective hiring decisions.
- Conducted initial applicant screenings which led to high-quality shortlists for hiring managers.
- Coordinated interviews and selection procedures that yielded successful hires.
- Supported recruitment logistics: scheduling interviews, conducting references, managing offers.
- Manage applicant tracking systems (Team Tailor) for accurate candidate data and reporting.
- Engaged in recruitment events such as job fairs and campus drives to attract high-quality talent.
- Prepared HR documentation: job descriptions, offer letters, and maintained personnel files.
- Provided detailed feedback after interview rounds, leading to improved candidate experience.
- Negotiated offer packages effectively ensuring mutual satisfaction between candidates and organisation.
Recruitment Advisor
Bakkavor, Park Royal (FMCG – Fresh Food Manufacturing)
2022.01 - 2022.03
- Designed and executed talent attraction strategies to enhance applicant quality and align with organisational needs.
- Ensured adherence to employment laws and internal policies to mitigate risk and safeguard compliance.
- Conducted audits and provided guidance to managers on legal obligations and HR best practices to support effective decision-making.
Learning & Development Associate
Bakkavor, Park Royal (FMCG – Fresh Food Manufacturing)
2021.10 - 2022.01
- Coordinated with SMEs and functional leaders to identify and address training needs effectively.
- Delivered professional and compliance training through LMS tools to enhance learner engagement and retention.
- Tracked performance metrics to refine learning interventions and optimise training outcomes.
Sales Advisor & Brand Ambassador
Burberry, Heathrow T2 & Westfield
2021.06 - 2021.10
- Achieved sales targets by providing tailored luxury experiences that fostered client loyalty.
- Engaged clients through effective brand storytelling and personalised styling advice.
- Managed store operations while ensuring high standards of visual merchandising to enhance customer experience.
Client Advisor
Louis Vuitton, Heathrow T3 & Sloane Street
2019.08 - 2020.11
- Delivered elevated customer experiences through tailored selling ceremonies and ‘wardrobing’.
- Maintained luxury visual standards while proactively building client portfolios through targeted clienteling.
- Delivered exceptional customer service, resulting in repeat business.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Offered personalised shopping advice to enhance customer experiences.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Demonstrated products effectively, resulting in higher sales conversions and improved customer satisfaction.
- Improved customer service by efficiently handling queries and complaints.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Led in-store training for fine jewellery, enhancing staff knowledge and customer engagement as LV Angel brand ambassador.
Education
LLB Law (Hons) -
De Montfort University
A Levels - Psychology (B), English (B), Philosophy (B)
Swakeley’s Sixth Form
GCSEs - English, Maths and Science (ABB)
Swakeley’s School for Girls
Skills
- Training Design & Delivery
- Learning Needs Analysis
- Coaching & Performance Management
- Talent Acquisition & Recruitment Strategy
- HR Policies and Procedures
- Compliance & Employment Law (UK & International)
- Applicant Tracking Systems (ATS) & HRIS
- Data Analysis & Reporting
- Excellent Communication & Interpersonal Skills
- Detail-Oriented with Strong Organisational Skills
- Adaptability in Multicultural Environments
- High-End retail experience
References
References available upon request
Additional Experience
- Emirates Airline, London Heathrow — Work Experience Placement
- July 2012
- Completed a professional placement with Emirates' operations team at LHR, supporting frontline customer service staff and learning about ground operations and premium service delivery. Gained early exposure to aviation standards, customer interaction protocols, and global brand excellence that sparked a lasting interest in the airline industry.
References
References available upon request.
Timeline
Recruitment Executive (Secondment)
So Energy, Chiswick (Contact Centre – Renewable Energy Sector)
2023.01 - 2023.04
Learning and Development Trainer
So Energy, Chiswick (Contact Centre – Renewable Energy Sector)
2022.03 - Current
Recruitment Advisor
Bakkavor, Park Royal (FMCG – Fresh Food Manufacturing)
2022.01 - 2022.03
Learning & Development Associate
Bakkavor, Park Royal (FMCG – Fresh Food Manufacturing)
2021.10 - 2022.01
Sales Advisor & Brand Ambassador
Burberry, Heathrow T2 & Westfield
2021.06 - 2021.10
Client Advisor
Louis Vuitton, Heathrow T3 & Sloane Street
2019.08 - 2020.11
A Levels - Psychology (B), English (B), Philosophy (B)
Swakeley’s Sixth Form
LLB Law (Hons) -
De Montfort University
GCSEs - English, Maths and Science (ABB)
Swakeley’s School for Girls