Zainab Adelekan
Glasgow
Summary
Results-driven corporate professional with extensive experience in customer service, team leadership, and financial operations. Adept at managing customer relations, optimising branch operations, and leading high-performing teams. Strong analytical and problem-solving skills with a background in international marketing and debt management.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Debt Management Advisor
HM Revenue & Customs
2023.03 - Current
- Assist individuals and businesses in resolving outstanding tax debts.
- Provide financial advice and negotiate payment plans.
- Ensure compliance with government regulations.
Customer Service Advisor
OVO Energy
2023.01 - 2023.02
- Handled customer inquiries, billing issues, and service complaints.
- Provided tailored solutions to improve customer experience.
Branch Operations Officer
First Bank Plc
2020.01 - 2022.08
- Managed daily banking operations and ensured compliance with policies.
- Supervised transactions, account openings, and financial reporting.
Customer Service Supervisor/Team Lead
First Bank Plc
2018.09 - 2019.12
- Managed daily banking operations and ensured compliance with policies.
- Supervised transactions, account openings, and financial reporting.
Customer Service Advisor
First Bank Plc
2016.12 - 2018.08
- Provided frontline customer support, resolving inquiries efficiently.
- Assisted with banking transactions, account management, and service upgrades
Education
Master of Science - International Marketing
Robert Gordon University
Aberdeen 2022.09 - 2023.12
Bachelor of Science - Mass Communication
Kwara State University
2011.09 - 2015.07
Skills
- Customer Relationship Management
- Debt Recovery & Negotiation
- Financial & Banking Operations
- Leadership & Team Management
- International Marketing
- Regulatory Compliance
- Problem-Solving & Communication
References
References available upon request.
Timeline
Debt Management Advisor
HM Revenue & Customs
2023.03 - Current
Customer Service Advisor
OVO Energy
2023.01 - 2023.02
Master of Science - International Marketing
Robert Gordon University
2022.09 - 2023.12
Branch Operations Officer
First Bank Plc
2020.01 - 2022.08
Customer Service Supervisor/Team Lead
First Bank Plc
2018.09 - 2019.12
Customer Service Advisor
First Bank Plc
2016.12 - 2018.08
Bachelor of Science - Mass Communication
Kwara State University
2011.09 - 2015.07