Zainab Adelekan
Glasgow
Summary
Results-driven corporate professional with extensive experience in customer service, team leadership, and financial operations. Adept at managing customer relations, optimising branch operations, and leading high-performing teams. Strong analytical and problem-solving skills with a background in international marketing and debt management.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Debt Management Advisor
HM Revenue & Customs
03.2023 - Current
- Assist individuals and businesses in resolving outstanding tax debts.
- Provide financial advice and negotiate payment plans.
- Ensure compliance with government regulations.
Customer Service Advisor
OVO Energy
01.2023 - 02.2023
- Handled customer inquiries, billing issues, and service complaints.
- Provided tailored solutions to improve customer experience.
Branch Operations Officer
First Bank Plc
01.2020 - 08.2022
- Managed daily banking operations and ensured compliance with policies.
- Supervised transactions, account openings, and financial reporting.
Customer Service Supervisor/Team Lead
First Bank Plc
09.2018 - 12.2019
- Managed daily banking operations and ensured compliance with policies.
- Supervised transactions, account openings, and financial reporting.
Customer Service Advisor
First Bank Plc
12.2016 - 08.2018
- Provided frontline customer support, resolving inquiries efficiently.
- Assisted with banking transactions, account management, and service upgrades
Education
Master of Science - International Marketing
Robert Gordon University
Aberdeen 09.2022 - 12.2023
Bachelor of Science - Mass Communication
Kwara State University
09.2011 - 07.2015
Skills
- Customer Relationship Management
- Debt Recovery & Negotiation
- Financial & Banking Operations
- Leadership & Team Management
- International Marketing
- Regulatory Compliance
- Problem-Solving & Communication
References
References available upon request.
Timeline
Debt Management Advisor
HM Revenue & Customs
03.2023 - Current
Customer Service Advisor
OVO Energy
01.2023 - 02.2023
Master of Science - International Marketing
Robert Gordon University
09.2022 - 12.2023
Branch Operations Officer
First Bank Plc
01.2020 - 08.2022
Customer Service Supervisor/Team Lead
First Bank Plc
09.2018 - 12.2019
Customer Service Advisor
First Bank Plc
12.2016 - 08.2018
Bachelor of Science - Mass Communication
Kwara State University
09.2011 - 07.2015
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