Natasha Singh
Manchester
Summary
Accomplished Debt Restructuring and Management Professional with expertise in promoting financial products and utilising customer relationship management software to enhance client interactions. Delivered effective remote consultations and maintained confidentiality while prospecting clients and providing assertive advice. Committed to ethical standards and cross-cultural sensitivity, focused on driving organisational success through exceptional customer service and time management.
Overview
5
5
years of post-secondary education
22
22
years of professional experience
Work history
Debt Advisor
Phoenix insolvency
Denton
2026.02 - 2026.09
- Full assessment of clients situation
- Advised clients on available debt repayment options
- Conducted IVA sales consultations to assess client needs
- IVA full case assessment
- Assessed client documents for accuracy and completeness
- Keeping client informed of full IVA process
- Building IVA case for Drafting team
- Preparing client for their Sip call
- Liaising with creditors where necessary
- Referring clients for Bankruptcy and DRO
- Inbound and outbound customer service
- Managed administrative duties to ensure smooth workflow
- Bank statements reconciliation
- Handled adhoc administrative tasks to maintain office efficiency
Customer Service Advisor
Coop Legal Services
2025.05 - 2026.02
- Handled inbound inquiries from clients to provide timely assistance
- Customer service and support for clients across various partners
- Conducted outbound follow-up calls to ensure client satisfaction
- Provided compassionate support to recently bereaved clients during sensitive interactions
- Coordinated booking meetings with clients and team members
- Maintained and updated client details in records
- Managing and updating spreadsheets
- Executed daily administrative tasks to ensure smooth workflow
Procurement Administrator
Bernslai Home
Barnsley
2022.01 - 2022.06
- Sourcing parts and items for orders
- Managed procurement inbox to streamline communication and ensure timely responses
- Inbound and outbound contact with suppliers and engineers
- Sending Invoices to Suppliers
- Processed work orders to support project timelines and operational efficiency
- Coordinated sending and receiving of work orders to maintain workflow continuity
- Maintained and updated spreadsheets to track project progress and data
- Arranging work Appointments
- Setting up work appointments
IVA Administrator
Gopher Money
Bolton
2014.09 - 2015.12
- Managed client documentation to ensure compliance and readiness for IVA submissions
- Coordinated communication with creditors to update them on IVA applications
- Acted as the first point of contact for new IVA applicants, facilitating a smooth onboarding process
- Provided customer service support by addressing client inquiries and resolving issues
- Welcome calls with client
- Dealing with inbound calls and emails
- Performed administrative duties including scheduling appointments and managing records
- Executed data entry tasks using Microsoft Office to maintain accurate records using Microsoft Office
Customer Service Advisor
Barclays Bank
Salford Quays
2010.08 - 2014.08
- Delivered customer service support by addressing inquiries and resolving issues to enhance customer experience.
- First Point of contact for Complaints
- Resolved billing enquiries to ensure customer understanding and satisfaction.
- Processed bill payments to secure timely service delivery for clients.
- Executed funds transfer requests efficiently and accurately.
- Promoted bank products and services to increase customer engagement and satisfaction.
- Sales of Loans, Overdrafts, Credit Cards, Mortgages, home, life and car insurance
IVA Administrator & Client Services Admin
Kingsgate Insolvency (Churchwood Financial)
Stockport
2008.12 - 2010.07
- Evaluating client’s circumstances, through income and expenditure forms.
- Assessing clients’ circumstances to see if other options i.e., Bankruptcy or Debt Management are more suitable for them.
- Setting up monthly payment arrangements to clear arrears.
- Credit control duties i.e., taking and processing payments and setting up payment arrangements for clients who are under 3-month arrears
- Chasing payments from my clients
- Preparing Variations to approach creditors for payments breaks/reductions etc.
- Working through all post sent in by clients and their relevant Creditors
- Looking through proposals to try and suggest best options for clients
- Working with clients who are on monitoring for breach.
- Helping clients come off monitoring for breach.
- Managed a client base of 500, ensuring effective communication and support.
- Contacted 85% of clients monthly to provide updates and address concerns.
- Managed telephone communications to assist clients with their queries.
- Provided comprehensive client services to address inquiries and support needs.
- Contacting Creditors to set up arrangements for clients
- All admin duties surrounding my clients i.e., letters, faxes. Emails
- Working through all post sent in by clients and their relevant Creditors
- Promoting other products for clients i.e., Iva’s, Trust Deeds
- Promoting other products for clients i.e., Iva’s, Trust Deeds
Sales agent
Loans 4 Sure (Churchwood financial)
Stockport
2008.09 - 2008.12
- Executed loan sales processes to meet client needs
- Addressed customer inquiries to enhance satisfaction
- Coordinated with customers in debt to provide support and solutions
P.A
Solutions for Independence
Manchester
2008.06 - 2008.09
- Provided compassionate care to disabled adults in residential and community settings, enhancing their quality of life.
- Facilitated greater independence for disabled service users through tailored care plans.
- Managed expense reports accurately for budget control purposes.
- Ensured timely responses to emails to enhance communication flow.
- Drafted correspondence, enhancing corporate image.
Customer Service Associate
British Gas
Manchester
2007.05 - 2008.03
- Provided customer service by addressing inquiries and resolving issues to enhance customer satisfaction
- Handled complaints and irate customers to restore service quality and maintain customer loyalty
- Meeting weekly sales targets
- Performed general administrative duties, managing correspondence and maintaining records to ensure operational efficiency
Customer Accounts Executive
Pertemps (British Gas)
Manchester
2006.11 - 2007.05
- Engaged with customers via phone to secure contract agreements
- Met and exceeded performance targets through dedication and consistency
- Executed accurate and efficient data entry to support customer account management
Administrator/reception
Direct Trade UK
Manchester
2006.08 - 2006.11
- Oversaw front desk operations to ensure smooth visitor experience
- Executed administrative tasks to support office functionality
- Handled accounts processing including invoices and purchase ledger management
- Book keeping
Care assistant
Riverside Health care centre
, Scotland
2006.01 - 2006.05
- Provided social care for elderly, enhancing daily living quality
- Assisted elderly with meals, ensuring proper nutrition and dietary needs
- Supported residents with toileting, maintaining hygiene and promoting well-being
- Helped elderly with bathing to promote personal hygiene
Customer service
Krispy Kreme
2004.06 - 2005.12
- Delivered customer service support in fast-paced environment, enhancing customer experience.
- Resolved customer complaints effectively, contributing to overall satisfaction.
- Served customers at drive-through window promptly, ensuring quick service.
- Operated cash register, processing transactions accurately.
- Executed donut preparation to maintain freshness and taste.
Education
Diploma - Social Economics
The Open University
UK 2006.01 - 2007.01
High School Diploma Equivalent to A-Levels - Maths, English, Biology, Drama, Physical Ed.
Rockville High School
USA 2001.09 - 2005.07
Skills
- Debt restructuring knowledge
- Debt management competence
- Financial product knowledge
- Financial product promotion
- Customer relationship management software
- Client prospecting capabilities
- Client confidentiality practices
- Assertiveness in advising
- Remote client consultations
- Effective communication
- Customer service expertise
- Capable of prioritising own workload
- Efficient time management
- Ability to meet targets and deadlines
- Dealing with uncertainty
- Cross-Cultural sensitivity
- Ethical standards adherence
- Ethical practice awareness
- Account reconciliation
- Microsoft Office mastery
- Budgeting expertise
- Rapport building
- Reflective thinking
- Patience and perseverance
- Rapport building
- Customer relationship management
- Account reconciliation
Accomplishments
- Excellent communication and interpersonal skills
- Enthusiastic team player that gets on easily with other people.
- Time management skills.
- Excellent Computer knowledge inc. Microsoft Office, Sage, SAP, Debtsolve.
- Capable of prioritising own workload.
- Ability to meet targets and deadlines.
- Multilingual with the ability to speak fluent English, Hindi, Urdu and Punjabi.
- Extensive knowledge of working in a Customer Service/ Admin/Sales environment
- Full UK Driving Licence
- Knowledge of health and safety issues.
- Fully trained in First Aid
Custom
Excellent references available upon request.
Timeline
Debt Advisor
Phoenix insolvency
2026.02 - 2026.09
Customer Service Advisor
Coop Legal Services
2025.05 - 2026.02
Procurement Administrator
Bernslai Home
2022.01 - 2022.06
IVA Administrator
Gopher Money
2014.09 - 2015.12
Customer Service Advisor
Barclays Bank
2010.08 - 2014.08
IVA Administrator & Client Services Admin
Kingsgate Insolvency (Churchwood Financial)
2008.12 - 2010.07
Sales agent
Loans 4 Sure (Churchwood financial)
2008.09 - 2008.12
P.A
Solutions for Independence
2008.06 - 2008.09
Customer Service Associate
British Gas
2007.05 - 2008.03
Customer Accounts Executive
Pertemps (British Gas)
2006.11 - 2007.05
Administrator/reception
Direct Trade UK
2006.08 - 2006.11
Diploma - Social Economics
The Open University
2006.01 - 2007.01
Care assistant
Riverside Health care centre
2006.01 - 2006.05
Customer service
Krispy Kreme
2004.06 - 2005.12
High School Diploma Equivalent to A-Levels - Maths, English, Biology, Drama, Physical Ed.
Rockville High School
2001.09 - 2005.07