Zain Iqbal

• Supported the warehouse managers with daily operational duties; increased overall productivity levels.
• Liaised with over 20 suppliers daily regarding delivery schedules, leading to improved satisfaction rates.
• Provided cover for middle management to ensure daily operations ran smoothly for months at a time.
• Managed daily administrative tasks to maintain records and ensure traceability of goods in accordance to government regulations.
• Worked closely with other departments to resolve 210 invoicing discrepancies and promoted cross-departmental cooperation over a 6-month period.
• Handled daily queries from 6 employees promptly; fostered a positive work environment.
• Developed contingency plans for potential issues; effectively mitigated the risk of delays.

• Streamlined administrative processes to enhance productivity.
• Trained new employees on company policies and procedures, bolstering performance standards.
• Established robust relationships with customers to foster loyalty.
• Balanced multiple tasks simultaneously – ensuring completion within set time frames.
• Coordinated with other departments for seamless service delivery.
• Liaised between customers and internal departments to address and resolve customer service concerns.

• Followed standard operating procedures, ensuring compliance and consistency in product quality.
• Handled finished products for packaging and dispatch, streamlining the end-of-line process.

Held the position of 'Store Manager' where I was required to manage other employees and oversee the day-to-day running of the business.

• Streamlined operations to maximise efficiency and minimise waste.
• Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
• Kept awareness of competitor activity and developed ideas to promote the store.
• Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
• Acted as liaison between staff and management to maintain two-way communications that improved store performance.

Performed my role as 'Sales Account Manager' where I interacted with potential partners over the phone and in person on an international scale.

• Generated new prospect leads through industry networking and strategic ambassador partnerships.
• Promoted products and services across social media platforms to increase online exposure.
• Negotiated contracts and explained terms of service to support deal closures.