Jeanetta John-Edo

Senior Account Manager

• Managed and nurtured relationships with key clients, ensuring long-term engagement and customer satisfaction.
• Led contract negotiations, securing profitable deals and expanding company’s customer base.
• Spearheaded project management activities, ensuring seamless execution and delivery within scope and budget.
• Analyzed business processes, recommending efficiency-driven improvements to optimize operations.
• Implemented customer service policies, improving client experience and increasing retention rates.

Account Manager

• Developed new business opportunities, identifying client needs and delivering tailored solutions.
• Collaborated with sales teams to achieve revenue goals and business development targets.
• Organized account-based marketing campaigns, including webinars and industry events.
• Leveraged CRM tools for client management, follow-ups, and strategic account planning.

ACHEIVEMENTS:

• Revenue Growth & Business Impact:
  - Increased professional services growth by 20% from 2021 to 2022.
  - Drove significant NetSuite license upsell revenue, achieving $189,063.94 in FY23 and $441,685.16 in FY24 - 133.64% increase (excluding professional services).
• Recognition & Awards:
  - Multiple-time recipient of the E2 Star Award, including within two months of joining the company.
  - Employee of the Year (2023) for outstanding contributions and performance.
• Career Progression & Leadership:
  - Promoted from Account Manager to Senior Account Manager, recognizing exceptional performance and impact.
  - Spearheaded client engagement strategies, leading to long-term partnerships and business expansion.

• Identifying new prospect leads globally.
• Securing new and existing business.
• Selling subscriptions based platforms to pharmaceutical and medical device companies.
• Understanding brand strategy to ensure alignment of deliverables with client objectives.
• Managing, nurturing, and actively maintaining client relationships to encourage organic business growth.
• Handled daily customer meetings, sales calls and account management tasks.

ACHEIVEMENTS:

• 30% growth 2019 vs 2020 - Medical Device Technology.
• 2019 ranked 3rd in Total Sales YTD £130k.
• Grew Future Cruise Magazine by 45 % in first year of employment (Total Revenue £130K YTD).
• Received Rising star award within company.

• Business planning, training and coaching, mentoring and facilitating cross functional working in team of 10.
• Creating new business initiatives, exceeding set KPI's and targets.
• Implemented promotional campaign that resulted in 10 % uplift in monthly sales.
• Received Rising star award within company in one month.
• Progressed from Field Sales Advisor to Business Development Executive to Team Leader in 3 months.