Oleksandra Osipova

• Achieved expansion of client portfolio encompassing physical retail outlets and online accounts.
• Realised growth in active client base from 40 to 56 through effective relationship-building strategies.
• Maintained strong client relationships via regular store visits and remote support interactions.
• Streamlined account management processes including onboarding and performance evaluations.
• Improved operational efficiency by tracking inventory and resolving service issues promptly.
• Secured long-term partnerships with key stakeholders, enhancing overall company reputation.
• Delivered insights into consumer behaviour through comprehensive market research.
• Increased client base significantly by implementing robust sales strategies.
• Contributed ideas during team meetings, driving innovative solutions for complex problems.
• Identified potential customers through various channels for product promotion.
• Focused reporting, sales strategies and Key Performance Indicators (KPIs) targets to promote future objectives and wider strategy.
• Evaluated customers needs to establish productive and long lasting relationships.
• Utilised financial statistical data to analyse sales information.

• Supported communication among architects, designers, subcontractors, and suppliers to maintain project timelines and quality standards.
• Helped in sourcing and procuring building materials and services, negotiating with suppliers to secure quality products within budget constraints.
• Collaborated with manager to address issues promptly, ensuring project progress and compliance with specifications.
• Facilitated meetings with project members for better collaboration and understanding.
• Provided administrative support during project execution to enable smooth operations.
• Kept files organised and updated for accurate record-keeping purposes.

• Achieved consistent overachievement of monthly sales targets through successful scrum implementation and operational efficiencies.
• Enhanced team dynamics and productivity by fostering effective communication and collaboration among team members.
• Secured top regional rankings in customer service by excelling in weekly mystery shopper assessments, reflecting operational excellence.
• Created digital file classification system for company-wide use.
• Improved customer service by implementing new procedures and protocols.
• Handled stock control duties diligently preventing overstocking or shortages.
• Increased staff productivity by providing comprehensive training programmes.

• Assisted team of 8 merchandisers in achieving B2B sales growth through support in identifying business opportunities.
• Facilitated negotiations with supermarket chains for promotional placements, enhancing product visibility.
• Trained junior staff members, enhancing their product knowledge and improving their selling skills.
• Collaborated on scheduling and communication with logistics to support merchandisers, leading to sales target achievements.
• Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
• Created detailed sales reports for performance analysis and forecasting.
• Fostered lasting relationships with key accounts to increase client retention.

Founded and operated a successful ice cream and coffee shop, developing the concept and conducting market research to identify target demographics. Managed all aspects of the business, including financial planning, location setup, product development, and daily operations. Implemented effective marketing strategies to build brand awareness and drive sales growth. Recruited, trained, and supervised a team of staff members to deliver exceptional customer service. Achieved significant sales growth through strategic business development and consistently maintained high operational standards.
New owners made it as a chain (4 units so far).

• Expanded client base through targeted outreach initiatives.
• Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
• Optimised sales presentations using persuasive communication techniques.
• Fostered strong customer relationships through exceptional service.
• Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
• Navigated challenging negotiations to secure lucrative contracts.