Zahra Rostami
Birmingham
Summary
Motivated and reliable professional with experience in customer service, retail, cashiering, education support and real estate. Confident communicating with people from different backgrounds and providing friendly, professional customer service. Multilingual in English, Pashto, Dari/Farsi and conversational German, with German developed through being born and raised in Austria. Seeking opportunities in interpreting, retail and customer service.
Overview
4
4
Languages
2027
2027
years of professional experience
Work History
Customer Service Assistant / Cashier
Ben Harad
10.2025 - 03.2026
- Provided professional customer service and assisted with customer enquiries.
- Operated the till and handled cash and card payments accurately.
- Helped customers with their purchases and maintained a positive customer experience.
- Worked effectively as part of a team and remained calm during busy periods.
- Developed strong communication, problem-solving and attention-to-detail skills.
Cashier
Coco Deluxe
05.2025 - 06.2025
- Provided friendly and professional customer service.
- Operated the till and processed cash and card payments accurately.
- Assisted customers with questions and purchases.
- Worked efficiently during busy periods as part of a team.
- Dessert Shop
Customer Service / Work Experience
Dwellings
07.2024 - 07.2024
- Gained experience in a professional real-estate environment.
- Assisted with customer service and responded professionally to enquiries.
- Developed communication, teamwork, organisation and problem-solving skills.
- Adapted quickly to new tasks and workplace responsibilities.
- Real Estate
Teaching Assistant
Fortis Academy
- Supported teachers with classroom activities and assisted students with their learning.
- Helped supervise and care for children in a safe and supportive environment.
- Communicated patiently and effectively with students and staff.
- Developed strong teamwork, responsibility and interpersonal skills.
Education
Access to Law -
Sutton Coldfield College
Sutton Coldfield06-2026
GCSEs -
Fortis Academy
Fortis AcademySkills
- Customer Service
- Communication & Interpersonal Skills
- Multilingual Communication
- Teamwork
- Problem-Solving
- Cash Handling & Till Operation
- Customer Assistance
- Organisation & Time Management
- Adaptability
- Attention to Detail
- Reliability & Responsibility
Languages
English
Pashto
Dari/Farsi
German
Timeline
Customer Service Assistant / Cashier
Ben Harad
10.2025 - 03.2026
Cashier
Coco Deluxe
05.2025 - 06.2025
Customer Service / Work Experience
Dwellings
07.2024 - 07.2024
Teaching Assistant
Fortis Academy
Access to Law -
Sutton Coldfield College
GCSEs -
Fortis Academy