Grace Beture
Barnet, London,England
Summary
Experienced in assisting customers with queries, ensuring satisfaction through attentive service and problem-solving. Adept at handling complaints with calm, friendly demeanour. Thrive in fast-paced environments, maintaining positive attitude and strong communication skills.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant / Cashier
BEOSCF CONSULT
01.2023 - 10.2024
- Oversaw operations to ensure precise handling of cash and card transactions.
- Facilitated customer support by expertly resolving enquiries and issues with professionalism.
- Stocked and rotated inventory regularly.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Monitored inventory movements and replenished products on salesfloor to support continuous availability.
- Engaged with customers through multiple channels, including face-to-face, phone, and email, ensuring consistent service quality.
- Answered incoming calls and handled customer enquiries to clarify policy and pricing information.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Maintained a tidy and organised workplace environment to enhance operational efficiency.
Education
Master of Business Administration - MSc Management with Digital Marketing
University of Hertfordshire
Hatfield01-2026
Bachelor of Arts - BA (Hons) Theatre Arts
Bowen university
Nigeria01-2022
Skills
- Customer service
- Cash handling
- Inventory management
- Complaint resolution
- Communication skills
- Relationship building
- Team collaboration
- Complaint handling
- Email handling
Languages
English
Upper Intermediate
B2
Interests
- Team activities and networking
- communication skills
- teamwork
- management responsibility
Timeline
Customer Service Assistant / Cashier
BEOSCF CONSULT
01.2023 - 10.2024
Master of Business Administration - MSc Management with Digital Marketing
University of Hertfordshire
Bachelor of Arts - BA (Hons) Theatre Arts
Bowen university