Zafore Miah
Bradford
Summary
I am a caring and passionate individual who has always given 100% to the company. I always work with high levels of energy which helps me to stay productive at all times. I have acquired excellent communication skills through previous customer-related jobs which have helped me to deliver friendly customer service. I am a smart person who always works logically. I also see myself as a confident person who has always built good rapport with previous managers and colleagues, and someone who has very good leadership skills due to their outgoing and upbeat personality
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
Senior Support Worker
Care Angels (Batley) Ltd
Batley, Kirklees
07.2023 - Current
- Collaborated with multidisciplinary health teams to maximise opportunities for therapeutic care.
- Provided compassionate patient care and communication, upholding high standards of health, hygiene and dignity at all times.
- Regularly evaluated company care standards and service provisions, implementing necessary changes for continued best practices.
- Communicated updated changes to safeguarding standards and legislation with wider team for continued compliance.
- Handled new employee inductions, offering ongoing training and support for optimum care of staff and service users.
- Monitored standards of care, providing relevant training and mentoring to ensure consistently high-quality services.
- Monitored and evaluated patients' health, wellbeing and progress to mitigate potential health risks.
- Worked collaboratively with other support workers to maintain holistic care for clients.
- Liaised with family members to organise activities and deliver updates on client progress.
Support Worker
Care Angels (Batley) Ltd
Batley, Kirklees
06.2022 - 06.2023
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Administered medication with rigorous planning and recordkeeping.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
COVID-19 Tester
Sodexo
Leeds, West Yorkshire
08.2021 - 04.2022
- Administered swab tests to collect swab samples for laboratory testing.
- Practised infection control protocols to protect patients and colleagues from disease spread.
- Collated and processed high-volume data to support technical research.
- Collected swab samples, selecting appropriate vacutainer tubes and swabs for collection.
- Stocked swab trolley or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
- Labelled vacutainer tubes with patient name, date and collection time.
COVID-19 Test Assistant
HR GO Recruitment
Dewsbury, Kirklees
08.2020 - 08.2021
- Practised in accordance with internal guidelines, SOPs and clinical study protocols to mitigate risks.
- Monitored patient wellness during collection to proactively address adverse reactions.
- Delivered compassionate care and education to reduce patient fear and anxiety.
- Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
- Cleaned and prepped collection stations between appointments to reduce patient wait times.
- Prepared collected samples for transport to laboratory within strict timelines.
- Maintained patient sample integrity through correct handling and storage.
- Greeted patients and verified personal information before testing services.
- Respected confidentiality and privacy, keeping all personal and health data secure.
Car Sales Executive
Platinum Executive Hire
Leeds, West Yorkshire
08.2019 - Current
- Upsold products and accessories to augment value of sales.
- Identified customer needs and desires to proactively promote suitable vehicles and benefits.
- Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
- Promoted vehicle sales using proven selling tactics and strategies.
- Converted sales leads through persuasive pitching, achieving personal revenue targets.
- Employed winning negotiation skills to achieve best selling price and close deals.
- Maximised opportunities by prospecting customers with genuine enthusiasm and outstanding customer service.
- Retained product and service knowledge for informative, persuasive client advice.
- Networked and generated leads to increase new business opportunities.
- Engaged prospective customers in natural conversation to build positive and trusted rapport.
Waiter Bartender
Megna Indian Restaurant
Selby, North Yorkshire
07.2017 - 11.2019
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Detected drug or excessive alcohol abuse and took appropriate action for customer safety.
Education
Diploma of Higher Education - Social Sciences
Bradford College
Bradford 09.2020 - 07.2021
GCSEs - Additional Science
Eternal Light Secondary School
BradfordGCSEs - Mathematics
Eternal Light Secondary School
BradfordGCSEs - English
Eternal Light Secondary School
BradfordGCSEs - History
Eternal Light Secondary School
BradfordGCSEs - Core Science
Eternal Light Secondary School
BradfordGCSEs - I.C.T
Eternal Light Secondary School
BradfordGCSEs - Urdu
Eternal Light Secondary School
BradfordGCSEs - Religious Studies
Eternal Light Secondary School
BradfordSkills
- Person-centred care
- Practical decision making
- Excellent verbal and written communication
- Active listening
- Friendly patient/customer service
- Leadership
- Team Player
- Multilingual
Languages
English
Native
Urdu
Fluent
Bengali
Fluent
Arabic
Fluent
Timeline
Senior Support Worker
Care Angels (Batley) Ltd
07.2023 - Current
Support Worker
Care Angels (Batley) Ltd
06.2022 - 06.2023
COVID-19 Tester
Sodexo
08.2021 - 04.2022
Diploma of Higher Education - Social Sciences
Bradford College
09.2020 - 07.2021
COVID-19 Test Assistant
HR GO Recruitment
08.2020 - 08.2021
Car Sales Executive
Platinum Executive Hire
08.2019 - Current
Waiter Bartender
Megna Indian Restaurant
07.2017 - 11.2019
GCSEs - Additional Science
Eternal Light Secondary School
GCSEs - Mathematics
Eternal Light Secondary School
GCSEs - English
Eternal Light Secondary School
GCSEs - History
Eternal Light Secondary School
GCSEs - Core Science
Eternal Light Secondary School
GCSEs - I.C.T
Eternal Light Secondary School
GCSEs - Urdu
Eternal Light Secondary School
GCSEs - Religious Studies
Eternal Light Secondary School
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