Zack Osmond
Maidstone,Kent
Summary
Energetic and outgoing professional adept at operating in fast-paced environments with demanding objectives for sales, service, and quality. Talent for adapting to changing menus and policies to ensure expert knowledge of menu and service practices at all times. Highly versatile with extensive experience in multiple roles, expertise in training, and a proven track record of providing exceptional dining experiences.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Waiter
Cote Brasserie
Canterbury, Kent
10.2018 - Current
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Directly responsible for training 18 Commis waiters in three years.
- Trained and supervised wait staff to maintain first-class customer service standards.
Sales Assistant
Primark
Maidstone, Kent
08.2016 - 07.2018
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Worked energetically to maintain efficient operations during peak trading hours.
- Received and processed product returns.
Education
Bachelor of Science - Psychology
Canterbury Christ Church University
Canterbury 09.2019 - 06.2023
A-Levels - Psychology, Spanish, French, & History
Oakwood Park Grammar School
Maidstone 09.2016 - 06.2018
GCSEs - 14 GCSEs (8 A*-As)
Oakwood Park Grammar School
Maidstone 09.2013 - 07.2016
Skills
- In-depth food and wine knowledge
- Extensive hospitality background
- Upbeat, outgoing and positive
- Thrives in fast-paced environment
- Highly responsible and reliable
- Fine dining experience
- Quick problem solver
Languages
English
Native
Spanish
Advanced
French
Intermediate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Science - Psychology
Canterbury Christ Church University
09.2019 - 06.2023
Waiter
Cote Brasserie
10.2018 - Current
A-Levels - Psychology, Spanish, French, & History
Oakwood Park Grammar School
09.2016 - 06.2018
Sales Assistant
Primark
08.2016 - 07.2018
GCSEs - 14 GCSEs (8 A*-As)
Oakwood Park Grammar School
09.2013 - 07.2016
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