Summary
Overview
Work history
Education
Skills
Timeline
Personal Information
Generic

Zachary Spooner

London

Summary

I am a confident person who always works to the best of their ability and tries to do more. I combine my experience in retail and approachable nature to deliver excellent customer service. I also value the importance of teamwork and can also work efficiently on my own. I enjoy interacting with customers and will always go the extra mile to ensure they have the best experience possible while being served. I do my best to be a positive representative for the company I work for and give the best results when possible. When given a deadline, I am good at multi-tasking and have no problem seeking assistance when needed.

Overview

8
8
years of professional experience
9
9
years of post-secondary education

Work history

Operations Host

Burges Salmon
London
03.2024 - Current
  • Greeted and directed visitors, creating positive and welcoming first impression.
  • Maintained clean and organised space to comply with hygiene and health regulations.
  • Demonstrated polite and enthusiastic phone manner to take orders and handle guest queries.
  • Created memorable customer experiences through attentive, responsive service.
  • Answered phone calls and scheduled reservations for guests.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.

Receptionist

FORA
London
03.2023 - 03.2024
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Delivered front of house duties with warm and professional manner.

Retail Associate

TKMAXX
London
11.2018 - Current
  • Using extensive product knowledge to offer excellent customer service even on very busy days
  • Working as part of a team and offering colleagues assistance when needed
  • Working on tills and processing transactions
  • Ensuring that the store was presentable, including visual merchandising
  • Greeting customers upon store entry and managing fitting rooms.

Youth Worker

Princess May Summer School
London
07.2016 - 07.2018
  • My job was working with children aged 5-13 years old
  • It taught me how to work in a partnership with teachers, counsellors and social workers colleagues for consultation and support
  • It also included me carrying out educational and fun activities throughout the day such as, reading sports and games.

Hospitality Waiter

Compass Group
London
09.2016 - 09.2017
  • Working as a hospitality waiter helped me gain quick knowledge on what it's like to provide top quality customer service.

Education

Bachelor of Art Degree -

The Academy of Live Recorded Arts
09.2018 - 07.2021

BTEC - undefined

Holy Family Sixth Form
09.2013 - 07.2015

GCSE - undefined

Holy Family Technology School
09.2008 - 05.2013

Skills

  • Strong Verbal Communication
  • Attention to detail
  • Effective Time Management
  • Ability to Multitask
  • Positive Attitude
  • Dedicated team player

Timeline

Operations Host

Burges Salmon
03.2024 - Current

Receptionist

FORA
03.2023 - 03.2024

Retail Associate

TKMAXX
11.2018 - Current

Bachelor of Art Degree -

The Academy of Live Recorded Arts
09.2018 - 07.2021

Hospitality Waiter

Compass Group
09.2016 - 09.2017

Youth Worker

Princess May Summer School
07.2016 - 07.2018

BTEC - undefined

Holy Family Sixth Form
09.2013 - 07.2015

GCSE - undefined

Holy Family Technology School
09.2008 - 05.2013

Personal Information

Date of birth: 03/21/97
Zachary Spooner